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Supports commercial and sales operations through territory and quota planning, compensation execution, forecasting, performance reporting, incentive programs, and process improvement. Analyzes customer and sales data, presents recommendations to leadership, improves sales operating rhythms, and maintains data integrity across sales tools, reporting, telephony, and CRM systems. The role requires strong commercial acumen, analytical problem-solving, SaaS understanding, and experience with business intelligence tools.

Provide phone and email technical and application support for accountants and accounting practices using MYOB tax products across Australia and New Zealand. Troubleshoot applications and workflows, resolve customer issues, collaborate with product, development, and support teams, and meet performance objectives. The role requires strong communication, empathy, active listening, problem-solving, and collaboration. Training and mentoring are provided.

Provide phone and email support to accountants and accounting practices using MYOB tax products. Troubleshoot applications and workflows, deliver accurate and timely technical assistance, collaborate with product, development, and support teams, and meet customer service and performance objectives. Training and mentoring are provided.

Leads performance and operations for MYOB’s SME and Practice business, driving growth, retention, subscription expansion, forecasting, and commercial decision-making. Converts data into actionable insights, improves operational efficiency through automation and AI, and leads strategic initiatives from concept to measurable results. Builds cross-functional alignment with Customer, Finance, Product, and Data leaders while developing a high-performing Performance & Operations team.

Leads performance and operations for MYOB’s SME and Practice business, aligning growth, retention, strategy, and operational execution. Uses data to drive commercial decisions, improve customer outcomes, identify automation and AI opportunities, and increase productivity. Owns performance reviews, forecasting, planning, retention metrics, strategic initiatives, and business change. Partners with senior leaders across Customer, Finance, Product, and Data while building and developing a high-performing operations team.

Drive growth through MYOB’s strategic partnerships channel by developing joint go-to-market strategies, integrated campaigns, partner marketing plans, campaign assets, and performance optimization. Collaborate with external partners, Sales, Product Marketing, and Design to increase customer acquisition, engagement, and revenue. Identify new partnership opportunities and help scale channel marketing strategies.

Drive customer acquisition, engagement, and revenue through MYOB’s strategic partnerships channel. Develop joint go-to-market strategies, integrated multi-channel campaigns, partner marketing plans, campaign assets, and performance optimization initiatives. Collaborate with external partners, Sales, Product Marketing, and Design to execute commercial programs, strengthen relationships, identify partnership opportunities, and scale channel marketing strategies.

Supports commercial and sales operations by improving territory planning, quota allocation, compensation execution, forecasting, reporting, and sales incentive programs. Analyzes multi-channel customer and sales data, presents performance insights to leadership, maintains CRM and sales-tool data integrity, and drives process improvements through simplification, standardization, and automation.

Develop accounting and tax content for MYOB’s practice product, translating accountant workflows, regulatory requirements, and industry needs into high-quality online tools. Responsibilities include supporting workpapers, financial reporting, tax returns, compliance implementation, collaboration with development and product teams, and engagement with regulatory bodies such as ATO and IRD. The role also applies AI-enabled development tools, facilitates workshops, and solves business problems through technical accounting solutions.

Develops accounting and tax content for online practice-management products. Applies bookkeeping and accounting expertise to workpapers, financial reporting, and tax-return solutions; translates regulatory requirements from bodies such as ATO and IRD into product content. Collaborates with accountants, developers, business stakeholders, and product managers, using technical problem-solving, facilitation, and workshop skills to improve compliance and user satisfaction.