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Manages and grows franchise customer accounts within an assigned territory. Acts as a central liaison among customers, outside sales, and internal operations teams; provides product expertise, technical support, education, and marketplace best-practice guidance. Monitors territory performance, resolves customer-impacting issues, aligns technology and processes with business objectives, and supports customer satisfaction and sales growth. Requires 3–5 years of sales or account management experience and approximately 15% regional travel.

Manages franchise customer accounts, supports sales growth, coordinates internal operations and outside sales teams, resolves customer issues, monitors territory performance, provides marketplace training, and strengthens customer relationships. The role requires 3–5 years of sales or account management experience, strong communication and organizational skills, technology proficiency, and approximately 15% travel within the assigned region.

Lead product strategy and roadmap for the Canadian buyer experience in a digital wholesale vehicle marketplace. Drive end-to-end lifecycle from discovery to delivery, partner with cross-functional teams, use customer research and data to prioritize initiatives, define KPIs tied to revenue and engagement, and mentor product team members. Leverage AI and rapid prototyping to improve customer success metrics.

Drive dealer purchase behavior and buyer penetration across OPENLANE platforms by re-engaging sellers, closing at-auction and digital if-bids, using company technology tools, and collaborating with Dealer Relations and Outside Sales to meet sales targets.

Provide administrative support to multiple attorneys and legal staff: prepare and file legal documents electronically, maintain client files, process collection payments, assemble loan placement packets, gather documents for lawsuits, create internal dashboards and reports, and perform general clerical tasks in a fast-paced, deadline-driven environment.

Support dealers on the online auction platform by capturing vehicle inventory, launching mobile app profiles, training clients, resolving technical issues, and maintaining client relationships through regular dealership visits.

Build and maintain relationships with independent auto dealers to provide floorplan financing. Grow and service accounts, manage portfolio risk, identify new business, use CRM and mobile tools, and frequently travel within assigned territory to meet local goals.

Coordinate commercial vehicle sales and inventory across 14 Canadian VLCs: set lineups, generate agreements, manage data entry and systems, communicate with customers and VLC contacts, resolve issues, process payments and EFTs, produce reports, authorize repairs, and support/backup other account reps.

Bilingual sales coordinator supporting dealers on a wholesale vehicle auction platform: inventory assessments at dealerships, launching vehicle profiles in the mobile app, training and technical troubleshooting, and maintaining client relationships.

Lead and manage market sales teams to grow market share, execute new market launches, hire and develop salespeople, set and enforce performance metrics, collaborate on go-to-market strategies, and drive franchise customer onboarding, retention, and growth.