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Supervise and develop a customer service team supporting a financial services account. Monitor KPIs, quality, productivity, accuracy, compliance, and customer experience. Coach employees, manage escalations, identify operational risks and process improvements, and collaborate with workforce management, quality, training, and compliance teams. Ensure secure handling of sensitive financial information and communicate performance trends and operational needs to leadership.

Supervise contact center operations and Customer Service Representatives by managing staffing, training, performance, accountability, coaching, call monitoring, and quality improvement. Maintain client relationships, enforce policies, address performance gaps, analyze trends, and execute action plans aligned with KPIs. Provide real-time call support, communicate procedures, prioritize assignments, and escalate caller needs while supporting a fast-paced, onsite environment.

Supervise customer engagement teams by managing performance KPIs, conducting team meetings, coaching agents, completing quality audits, and maintaining performance documentation. The role includes monitoring attendance, adherence, productivity, customer satisfaction, and quality metrics; addressing performance issues; managing attrition; reviewing call-outs and coaching reports; and ensuring timely completion of coaching and corrective-action records.

Provide phone-based customer support, resolve complaints, guide customers through solutions, make outbound financial collection calls, document interactions, and collaborate on escalations. Maintain product knowledge, meet customer satisfaction and performance goals, and work flexible hours including weekends and holidays. The role requires strong communication, computer proficiency, sustained phone engagement, reliable attendance, and successful completion of a typing assessment, drug screen, and background check.

Provide phone-based customer support, resolve complaints, guide customers through solutions, and make outbound financial collection calls. Document interactions accurately, collaborate on escalations, meet satisfaction and performance goals, and maintain product knowledge. The role requires English and Spanish fluency, computer proficiency, sustained phone engagement, flexible weekend and holiday availability, strong attendance, and completion of typing, drug, and background checks.

Lead BPO business development and sales growth by identifying market opportunities, generating leads, building B2B relationships, presenting services, negotiating contracts, closing new deals, expanding existing accounts, and developing business plans. The role requires strategic leadership, consultative selling, data interpretation, forecasting, contract negotiation, and frequent travel of up to 50%.

The description provides limited role-specific information. As a Quality Assurance Analyst, the position likely supports quality testing and evaluation, but specific responsibilities, tools, workflows, and deliverables are not provided.

Supervise and coach Fraud Prevention agents, manage escalations, and ensure accurate, timely, policy-compliant fraud decisions. Monitor quality, calls, case reviews, attendance, adherence, and KPIs including AHT, QA, and throughput. Prepare performance reports, identify gaps, implement improvement plans, collaborate with Workforce Management and Quality teams, and recommend process improvements to reduce fraud losses and improve efficiency.

Provides real-time technical support to residential internet, TV, and phone customers through phone, chat, and email. Troubleshoots connectivity, router, home networking, provisioning, and portal account issues; guides customers through solutions, documents interactions, and aims to resolve problems without technician visits. The role requires clear communication, empathy, multitasking, reliability, and availability for on-site, full-time weekend-inclusive shifts.

Lead and manage projects across full lifecycle: planning, design, testing, delivery. Define requirements with stakeholders, create schedules and risk mitigation plans, oversee multiple concurrent projects, protect sensitive information, and align project work with business strategy and goals.