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Serve as primary contact for inbound client requests, triage and route tickets, monitor queues for SLA adherence, provide basic technical support (password resets, account unlocks), document issues, coordinate assignments, assist reporting and process improvements, and communicate updates to clients and internal teams.

The Project Engineer III is responsible for overseeing advanced IT infrastructure and cloud projects, ensuring they meet specifications while collaborating with clients and internal teams.

The Account Executive is responsible for identifying and cultivating sales opportunities, making calls, collaborating with marketing, and managing a sales territory.

Lead a centralized AR and billing team to standardize invoicing across multiple entities, improve cash flow and DSO, manage credit and bad-debt reserves, onboard acquired businesses, oversee collections and disputes, deliver executive AR reporting, and coach a high-performing billing team while partnering with Finance, Sales, Operations, and Customer Success.

Designs, configures, and deploys client IT environments (workstations, servers, networking, VMs, cloud). Automates deployments with scripting and configuration management, tests and documents builds, ensures security and compliance, provides post-deployment support, and collaborates with project and client teams to improve build processes.

The Systems Engineer II manages IT infrastructure for clients, ensuring reliable operation and security, developing solutions, and implementing cloud services.

The IT Stack Administrator will manage centralized IT tools, ensure effective integration of toolsets, collaborate with Product Management, and provide training and support to teams.

The Project Engineer II implements IT solutions, collaborates with teams, conducts assessments, deploys services, troubleshoots issues, and ensures client satisfaction.

The NOC Engineer II will monitor network performance, enhance security, and support junior engineers while leading process improvements and automation in IT operations.

The Client Account Manager serves as the primary contact for key clients, optimizing product use, achieving goals, and driving satisfaction and retention through strong relationships and effective communication.