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Senior Integration Architect responsible for creating repeatable architecture patterns and infrastructure solution designs with strong security and service focus. Drive architectural assurance and QA of deliverables, influence business and technical stakeholders, and provide guidance to SMEs during implementation. Research market technologies, produce business cases for Design Authorities, and perform technology governance across multiple areas to ensure sound decisions and organisational fit.

Build and scale production-grade agentic AI applications: full-stack development, LLM and agent integration, APIs and orchestration, RAG and vector search, model lifecycle management, deployment, monitoring, and reliability with human-in-the-loop workflows and safeguards.

Lead customization and implementation of Dynamics 365 CRM (Customer Service, Sales) using Dataverse, plugins, Power Platform, and C#/.NET. Design application architecture, develop web services, perform code reviews, guide teams, produce user stories and design artifacts, and ensure Agile/Scrum-based delivery. Collaborate with stakeholders and contribute to CRM customization standards and best practices; leverage Azure and DevOps for deployments.

Manage and configure Salesforce Sales and Service Clouds, perform backups, apply patches, support integrations (Outlook, HubSpot), handle production incidents, configure CPQ, data loads, reports/dashboards, security (profiles/roles/SSO), and train users. Requires Salesforce admin/platform certifications and managed-services/support experience.

Manage and configure Salesforce Sales and Service Clouds: backups, patches, CPQ account tasks, integrations (Outlook, HubSpot), data uploads, security, reports/dashboards, production support, impact analysis, and user training.

Manage and configure Salesforce Sales and Service Clouds, perform backups and patch testing, support production incidents and enhancements, handle CPQ and integrations (Outlook, HubSpot), train users, upload data, build reports/dashboards, and enforce security and access controls.

Manage and configure Salesforce Sales and Service Clouds, perform backups and patch impact analysis, support integrations (Outlook, HubSpot), handle production support/incidents, configure CPQ, reports/dashboards, security (profiles/roles/SSO), run data uploads, create designs/entity models, train users, and drive solutions using Lightning Flows.

Lead design and architecture of custom Workday Extend applications, collaborate with stakeholders to gather requirements, produce technical designs, implement scalable secure solutions, conduct code reviews, mentor developers, provide post-implementation support, and stay current on Workday Extend features and best practices.

Manage end-to-end payroll processing for US/Canada clients in Workday Payroll, including validations, approvals, off-cycle and retro processing. Perform reconciliations (gross-to-net, payroll-to-GL, bank, tax, benefits), maintain payroll data and EIB loads, troubleshoot integrations (time, benefits, GL, banking), coordinate with vendors/internal teams, and manage payroll queries through ticketing systems to meet SLAs.

Design, develop, and deploy GenAI applications, chatbots, and enterprise AI assistants. Build and optimize RAG pipelines (ingestion, chunking, embeddings, indexing, retrieval). Implement prompt engineering and Text-to-SQL, conversational search, and semantic querying. Develop REST APIs/microservices (FastAPI/Flask), integrate LLMs with SQL/NoSQL and vector DBs, fine-tune models, write scalable Python, perform testing, CI/CD, and support production deployments and monitoring.