Top Tech Jobs & Startup Jobs

Lead and manage Service Desk operations and staffing, act as escalation point for difficult calls, produce reporting, represent the team in IT operations meetings, brief staff on deployments, and assist agents with first-line support during high workloads.

Manage and represent the Service Desk: own processes, staff and shift scheduling, supervise agents, act as escalation point, produce metrics/reports, brief staff on deployments, assist with first-line calls during high volume.

Manage Service Desk operations including shift staffing, supervising agents, serving as escalation point, producing metrics and reports, representing the team in IT operations meetings, briefing staff on deployments, and assisting with calls during high workloads.

Lead customization and full-lifecycle development of Dynamics 365 CRM solutions. Design application architecture, implement xRM/C# solutions, develop web services, perform code reviews, and guide teams. Integrate Dataverse, Power Platform components (Power Automate, Power Pages/Portals), Azure services, and follow Agile/Scrum using Azure DevOps while communicating with stakeholders.

Lead domain consultancy for capital markets: gather and translate business requirements, analyze processes, manage stakeholders, drive process improvements, leverage AI and analytics tools to improve productivity and decision-making, and support cross-functional project delivery.

Lead a support engineering team for a business-critical platform: investigate complex issues, perform root-cause analysis, mentor engineers, define operational KPIs and dashboards, collaborate with Dev/Q A/Product/Customers, maintain incident/problem/service management practices, improve processes and leverage AI and observability tools to boost support efficiency.

Triage and interpret vulnerability reports from security tools and teams, prioritize findings by risk and impact, maintain a consolidated vulnerability backlog, and coordinate with engineering to plan and track remediation.

Analyze security findings across applications and infrastructure, implement remediation changes, coordinate and test server/OS patches, and work with application owners and third-party vendors to resolve vulnerabilities.

Design, build, and maintain scalable enterprise full-stack applications using Java, Spring Boot, microservices, and modern front-end frameworks. Implement cloud-based solutions on AWS, contribute to CI/CD and DevOps automation, optimize performance and security, and integrate AI-driven capabilities using Python and orchestration tools like LangChain and LangGraph.

Design and execute test plans for ETL/data workflows, perform functional/integration/regression testing, validate backend data using SQL/Snowflake, read stored procedures, identify defects, and develop/maintain automation scripts and test documentation.