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Design, build, and maintain contact-center solutions using Cisco PCCE and Finesse; implement API and XMPP integrations; develop full-stack features (Java backend, React/Angular frontend); manage databases; implement observability, CI/CD, HA/DR; integrate AI features and prompt engineering; troubleshoot, optimize performance, and collaborate in Agile teams in regulated environments.

Lead GRC Solution Architect embedding risk management, policy governance, and application security into business and development. Perform information security risk assessments, evaluate control environments, produce audit/risk reports, and develop remediation plans. Support GRC initiatives and work with security tooling to maintain confidentiality, integrity, and availability of information.

Develop and maintain Guidewire Digital Portal applications using Angular. Collaborate with cross-functional teams to implement front-end features, fixes, and integrations, ensuring code quality and timely delivery.

Lead end-to-end SAP S/4HANA WM/MM P2P implementations and support: design, configuration, FSDs, testing, go-live, post-go-live support, RCA, integrations, client interaction, and mentoring small teams.

Implement and deliver Guidewire integrations using Integration Gateway, ESBs, SOAP/REST, and messaging (JMS/MQ). Develop Guidewire configuration (Gosu, rules engine, data model, PCF, workflows, product model), write GUnit/JUnit tests, use XML parsing and CI/CD tools (Maven, Jenkins, Git/Subversion/TFS). Work with app servers and databases, apply design and enterprise integration patterns, mentor team members, coordinate onsite-offshore, and leverage insurance domain knowledge within an Agile SDLC.

Design, develop, and maintain IVR systems using VoiceXML and major IVR platforms. Build conversational AI solutions (NLU/NLP, intent identification, LLMs), integrate telephony (SIP/TDM), cloud AI services, databases (SQL/NoSQL), CRM and RPA systems, and external services via RESTful APIs using Java/Python/NodeJS/C++.

Lead frontend architecture and modernization for React applications: define coding standards and reusable components (Hooks, Context API, Redux Toolkit); design API contracts and secure auth flows (OAuth, JWT) with Java backends; optimize performance (bundle sizes, code-splitting, lazy loading); enable CI/CD and automated tests (Jest, Cypress); implement containerization (Docker, Kubernetes); and mentor/lead cross-functional and offshore teams.

Lead requirements elicitation, document BRDs/FRDs, translate business needs into user stories, support Agile ceremonies, facilitate UAT, and align solutions across manufacturing and CRM stakeholders for successful delivery and process optimization.

No responsibilities or qualifications are provided. The posting contains only a company overview. Candidates should contact the employer for role details.

Design and develop scalable data-driven solutions and pipelines using Python and SQL. Leverage Azure data services to build secure, high-performance architectures, ensuring data integrity, governance, and overall success of data projects.