· Strong hands-on experience with Cisco PCCE in enterprise environments.
· Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
· Experience with CCP REST APIs and XMPP-based integrations.
· Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
· Experience designing high availability and disaster recovery solutions.
· Familiarity with messaging systems such as Kafka or Redis.
· Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
· Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
· Proficiency with SQL Server or PostgreSQL.
· Experience working in healthcare or other regulated environments (HIPAA/PHI).
· Strong troubleshooting, communication, and documentation skills.
Nice to Have
· Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
· Familiarity with Genesys or other contact center platform migrations.
· Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
· Scripting experience (Python, PowerShell) for automation.
· Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.
• Back-End Development: Design, build, and maintain efficient, reusable, and reliable code
for our server-side application
• Front-End Development: Build engaging and responsive user interfaces using front-end
technologies including React JS and Angular JS.
• Database Management: Manage and optimize data storage solutions
• AI Integration & Prompt Engineering: Utilize experience in prompt engineering (system
prompts & user prompts) and AI-driven development tools like GitHub Co-pilot and Cursor
to enhance development efficiency and integrate AI features into applications.
• System Architecture & DevOps knowledge: In-depth understanding of the entire web
development process (Object Oriented programming, design patterns, development, and
deployment) and DevOps practices, including CI/CD pipelines.
• Performance & Troubleshooting: Troubleshoot existing scripts, perform point bug fixes,
and conduct application performance tuning and resource usage optimization.
• Collaboration & Agile Methodologies: Collaborate with cross-functional teams in an Agile
and Scrum environment, utilizing tools like Jira and Git for project and task tracking.
5+ years of experience in Java Full stack development
Experience in GenAI
Skills Required
- Strong hands-on experience with Cisco PCCE in enterprise environments.
- Proven expertise in Cisco Finesse (agent desktop customization and gadget development).
- Experience with CCP REST APIs and XMPP-based integrations.
- Solid understanding of contact center routing logic (queues, skills, priorities, task routing).
- Experience designing high availability and disaster recovery solutions.
- Familiarity with messaging systems such as Kafka or Redis.
- Experience with observability and monitoring tools (Splunk, Prometheus, Grafana).
- Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD).
- Proficiency with SQL Server or PostgreSQL.
- Experience working in healthcare or other regulated environments (HIPAA/PHI).
- Strong troubleshooting, communication, and documentation skills.
- Back-end and front-end development experience (Java full-stack, React JS, Angular JS).
- Experience in GenAI and AI-driven development tools; prompt engineering experience.
- 5+ years of experience in Java full stack development.
- Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms.
- Familiarity with Genesys or other contact center platform migrations.
- Advanced knowledge of Docker/Kubernetes (OpenShift preferred).
- Scripting experience (Python, PowerShell) for automation.
- Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures.
Zensar Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zensar Technologies and has not been reviewed or approved by Zensar Technologies.
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Retirement Support — A 401(k) with company match and immediate vesting is highlighted, with broad fund options available.
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Wellbeing & Lifestyle Benefits — Work-life balance, remote/hybrid flexibility, and supportive teams are emphasized as strengths that enhance the overall experience.
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Parental & Family Support — Inclusive policies such as parental leave and access to EAP and dependent medical coverage are promoted across regions.
Zensar Technologies Insights
What We Do
Zensar is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity. Zensar’s expansive ecosystem of 60+ technology partners, including Oracle, Salesforce, SAP, Guidewire, Automation Anywhere, Adobe, and UiPath, enables us to deliver comprehensive solutions to clients, facilitating seamless integration and allowing them to leverage cutting-edge technologies and tools for enhanced business outcomes. Zensar is part of the USD 4.4 billion RPG Group. With headquarters in Pune, India, our 10,500+ employees, representing over 50 nationalities, work from 30+ locations across North America, UK/Europe, and South Africa. Visit us at www.zensar.com
