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The role involves managing unplanned interruptions of IT services, engaging with technical teams to resolve outages, ensuring compliance with incident guidelines, and documenting incidents. The individual will also lead outage calls and collaborate with the team to enhance outage management processes and communication with upper management during major issues.
The Sales Technology Platform Specialist will enhance client acquisition and sales by delivering exceptional service on technology platforms to producers and agencies. Responsibilities include providing hands-on support for website development, assisting with digital marketing, and managing communication with platform subject matter experts to resolve issues.
The Strategic Initiatives Manager will lead projects that align with company goals, conduct competitive research, manage stakeholder relationships, prepare executive presentations, and drive strategic initiatives across departments to enhance business growth.
The Client Manager Associate will manage a book of business for clients with less than 100 lives, focusing on persistency, growth, and profitability through strong relationship building with brokers and internal partners. They will facilitate renewals, negotiate plans, and identify opportunities for additional coverage, while demonstrating excellent customer service and product knowledge.
The SOC Engineer provides tier two operational support for security technologies, leads incident resolution, ensures adherence to SOPs, performs RCA, validates alerts, and partners with other tech teams. They manage security operations, recommend improvements, and stay updated on threats and best practices.
The CRM Platform Specialist will train and support career agents in using SmartOffice CRM. Responsibilities include handling calls and emails, researching solutions, leading training sessions, maintaining documentation, and providing timely resolutions to customer questions and issues.
The Java Developer will be responsible for project planning, design, and coding. They will analyze application storyboards, fix defects, maintain code quality, and perform unit testing. The role involves collaboration within an Agile team and utilizing tools like Jira for project updates.
The Technical Implementation & QA Specialist will manage enhancements to illustration policy data feeds, collaborate with IT and compliance, and develop test plans to ensure integration meets business needs. The role entails analyzing data, documenting requirements, and troubleshooting technical issues while providing support to internal and external customers.
As a Senior Software Engineer, you will design and develop features for the customer-facing website, ensure alignment with security standards, collaborate with product owners, and maintain existing software. You will also work within an Agile team and develop skills in Java and Springboot.
As a Case Consultant specializing in Financial Planning Sales Support, you will coach financial advisors on using the Living Balance Sheet platform for effective client planning. Responsibilities include conducting training sessions, providing consultations, and enhancing advisor practices to drive business results. Your role emphasizes strong communication and analytical skills to support holistic financial planning and wealth management initiatives.
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