Principal Solution Architect, Enterprise Digital Technology

Principal Solution Architect, Enterprise Digital Technology

Position Overview:

The Principal Solution Architect is responsible for defining, scaling, and governing enterprise-wide or business solution architecture across platforms, domains, and delivery teams. This role shapes how technology solutions are designed, integrated, secured, and operated consistently across the organization. While architecture is foundational, the Principal Solution Architect will be responsible for designing solutions in close collaboration with the business and technology stakeholders.   Where applicable, the role will be accountable to build solutions that scale and algin to business and technology requirements. 

Operating at an enterprise or portfolio level, the Principal Solution Architect focuses less on individual solution delivery and more on establishing architecture patterns, standards, guardrails and building solutions that enable teams to deliver high-quality, scalable, and secure solutions at speed.

This role operates within a federated Enterprise Architecture (EA) model, partnering closely with business technology and platform teams to shape solutions in real time while improving accountability, speed, and delivery alignment. The architect remains connected to the central EA core through enterprise standards, governance, communities of practice, and cross-functional collaboration to ensure consistent, risk-aware technology decisions across domains.

This role partners closely with Enterprise Architecture, Engineering, Product, Cybersecurity, and Platform teams to ensure solutions align to business strategy, are resilient and compliant, and can scale across multiple use cases—without becoming a bottleneck to delivery.

For Enterprise Digital Technology, this role provides portfolio-wide architecture leadership across CRM, Marketing Technology, Customer Service Technology, and the Digital Experience Platform, including UX, UI Engineering, Accessibility, and Mobile. The architect helps ensure architecture coherence across these capabilities while remaining hands-on with solution design and delivery teams.

Key Responsibilities:

• Own enterprise and business solution architecture strategy, standards, guardrails, reference architectures, reusable patterns, and cross-team design consistency across platforms and domains.
• Lead complex design decisions across value streams and business units, translating business and technology strategy into actionable architecture direction, solution designs, and delivery choices.
• Drive early architecture engagement to identify cross-platform dependencies, systemic risks, scalability constraints, build-versus-buy implications, integration patterns, and non-standard enterprise exceptions.
• Partner with Enterprise Architecture, Security, Risk, Compliance, platform, product, and engineering teams to embed enterprise standards, governance, security, resiliency, performance, and maintainability into solution design.
• Influence Solution Architects, Portfolio Architecture leaders, Value Stream leaders, Product Managers, Product Owners, and Tech Leads to align roadmaps, MVP scope, technical trade-offs, and BU-specific architecture decisions.
• Mentor architects and senior engineers, represent solution architecture in enterprise forums and architecture review boards, and elevate architectural maturity across the organization.
• Where applicable, build scalable solutions aligned to business and technology requirements and support major production incidents with material business impact.

• Lead Enterprise Digital architecture direction across Marketing Technology, Customer Service Technology, UX/UI, Accessibility, Mobile, digital platforms, CRM, and Salesforce, including gold/silver patterns, standards, exceptions, reuse, simplification, and platform rationalization.
• Partner with engineering and delivery teams on complex solution designs, modernization initiatives, platform selection, Salesforce platform roadmaps, backlog priorities, delivery standards, run-state accountability, and production readiness.
• Evaluate platforms, tools, and emerging capabilities for strategic fit, incumbent rationalization, total cost of ownership, scalability, elasticity, resiliency, maintainability, and long-term enterprise value.
• Shape AI-first and AI-native architecture across Enterprise Digital, including AI-assisted engineering, developer productivity, agentic workflows, MCP capabilities, platform-embedded AI, customer context, APIs, and Guardian AI platform investments.
• Define target-state CRM and Salesforce architecture, including CRM, Data Cloud, customer context, canonical data models, integration, event-driven patterns, extensibility, security, release governance, and long-term platform evolution.
• Help senior technology and business leaders understand how strategic platform choices, modernization priorities, simplification, Salesforce evolution, and AI-native transformation improve scale, resilience, delivery velocity, and business outcomes.

You Have: (Required Qualifications):

• Deep experience designing, governing, and scaling enterprise solution architectures across teams, platforms, and digital domains, including marketing technology, customer service technology, CRM, mobile, UX/UI, accessibility, and enterprise digital platforms.
• Proven ability to define, govern, and drive adoption of architecture standards, reusable patterns, reference architectures, guardrails, technical design documentation, and federated architecture practices.
• Strong understanding of modern technology ecosystems, including application architecture, APIs, integration patterns, event-driven architecture, cloud platforms, data flows, AI-enabled capabilities, agentic AI patterns, and developer productivity opportunities.
• Demonstrated ability to balance enterprise strategy, hands-on engineering credibility, business priorities, technical trade-offs, risk, governance, compliance, and executive communication.
• Strong experience influencing distributed teams without direct authority, bridging business and technology, mentoring architects and engineers, and communicating complex concepts to technical and non-technical audiences.
• Experience working in regulated or risk-sensitive environments and collaborating within Agile, product-based delivery, and federated platform operating models.

• Deep Salesforce and CRM platform experience, including target-state CRM architecture, customer context architecture, Data Cloud, CRM data models, Salesforce-centric integration ecosystems, API patterns, release governance, extensibility, security, observability, and production readiness.
• Experience providing Salesforce platform engineering leadership across platform roadmap, backlog prioritization, environment strategy, DevSecOps discipline, reusable platform assets, delivery standards, run-state accountability, vendor roadmap alignment, and federated team enablement.
• Experience with Adobe platform engineering or architecture leadership across marketing technology capabilities, including platform strategy, integration with customer data and CRM ecosystems, campaign and experience enablement, data activation, operational governance, and platform rationalization.
• Experience with AWS Connect or contact center platform engineering leadership, including voice/chat integration, routing and orchestration, CRM/customer context integration, observability, resiliency, security, automation, AI-enabled service experiences, and production operations.
• Ability to balance platform ownership, architecture strategy, engineering realities, business outcomes, modernization roadmaps, total cost of ownership, scalability, vendor capabilities, and enterprise simplification objectives.

Location

• Three days a week at a Guardian office in New York, NY or Holmdel, NJ

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian Life is not currently or in the foreseeable future sponsoring employment-based visas (e.g., such as an H-1B). In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship/support now or at any time in the future.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.