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Provide bilingual phone-based customer support for self-directed care customers: manage DocuSign and document systems, maintain call logs and compliance records, review timesheets, complete payroll checklists, and collaborate with team to resolve rejected timesheets and reduce errors.

The Revenue Cycle Manager oversees revenue performance, leads claims teams, improves reimbursement, reduces denials, and ensures compliance across regions.

Lead budgeting, forecasting, driver-based financial models, and reporting for a multi-state FMS organization. Provide KPI dashboards, variance analysis, scenario modeling, and cross-functional financial guidance to support state transitions, program launches, and strategic decisions. Improve FP&A processes, automate analyses, and optimize financial systems.

Provide phone-based support to people self-directing care and stakeholders. Tasks include call handling, data entry into databases/call logs, preparing and sending documents via DocuSign/email, managing DocuSign accounts, reviewing timesheets, completing payroll checklists, ensuring compliance for audits, and collaborating with team members to resolve issues and reduce errors.

Lead and manage the regional enrollment team to drive referrals and enrollments; cultivate relationships with case managers and referring agencies; oversee end-to-end enrollment processing; train participants and staff on GT tools (DocuSign, GT Enroll, GT Caregiver App); manage staffing, performance feedback, process improvements, and operational reporting to meet growth goals.

Lead creation and lifecycle management of SOPs, change management, and operational readiness. Partner with IT, Compliance, and Training to support system rollouts, validate workflows, and enable adoption. Monitor standards adherence, drive continuous improvement, and maintain performance dashboards to inform leadership decisions.

The Claims (Billing) Specialist prepares billing data, submits invoices, manages payments and claims, and ensures compliance with agency guidelines.

The Enrollment Specialist conducts enrollment processes for consumers and their support circles, ensures documentation accuracy, and recommends improvements while maintaining HIPAA compliance.

The Program Manager oversees operations, manages metrics, improves processes, develops staff, and ensures compliance to achieve operational excellence.

As a Customer Support Specialist, you'll provide phone support to customers self-directing their care, manage documentation, ensure compliance, and collaborate with your team to resolve issues.