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Supervise hotel IT operations across multiple properties, supporting IT strategy, network and server performance, cybersecurity, infrastructure compliance, backups, and system upgrades. Troubleshoot user, software, and connectivity issues; lead technology implementations involving workstations, servers, Wi-Fi, PBX, and point-of-sale systems. Partner with hotel management to minimize downtime and coach, evaluate, and develop IT team members.

Provides IT support for hotel technology infrastructure, connectivity, hardware, software, networking, audiovisual equipment, and cellular services. Manages technology asset inventories, performs installations, trains end users, processes guest equipment billing, documents maintenance, and escalates unresolved issues. Requires IT education, relevant certifications, and knowledge of network and system administration, cybersecurity, and database management.

Manage hotel finance and accounting operations, including financial controls, reporting, budgeting, forecasting, cash management, cost optimization, capital project returns, technology integration, and business guidance. Develop the finance team and support the General Manager and hotel operations with accurate financial insights and commercial advice.

Manages corporate and group hotel sales accounts, develops new business, drives room and event revenue, conducts client visits, negotiates contracts, creates sales strategies, analyzes performance, coordinates service fulfillment, and coaches team members.

Supports hotel HR operations through administrative assistance, employee file management, hiring support, onboarding coordination, training activity coordination, communication, meeting scheduling, travel arrangements, and special projects. Provides professional front-office service to guests, applicants, and team members while maintaining accurate records and supporting departmental operations. Requires relevant HR or administrative experience, Microsoft Office proficiency, and knowledge or willingness to learn labor laws and employment regulations.

Leads the resort’s integrated commercial strategy across rooms, groups, events, food and beverage, leisure, and spa. Oversees pricing, forecasting, revenue optimization, sales, marketing, e-commerce, and public relations alignment to maximize revenue, profitability, and market share. Builds stakeholder relationships, develops business opportunities, supports pre-opening market positioning, and leads high-performing commercial teams.

Oversee hotel accounts receivable records, including guest, tenant, concessionaire, employee, credit card, and online transaction accounts. Secure financial documentation, verify invoice backups, maintain organized files, respond to inquiries, and ensure charges and statements are accurate and submitted on time. Support efficient hotel operations through timely problem-solving and accurate financial administration.

Generate and convert group sales leads, manage client relationships, develop targeted sales strategies, conduct site visits, negotiate contracts, and coordinate room, food and beverage, and meeting-space requirements. The role also maintains accurate account and reservation data in the hotel’s sales management system while driving revenue and delivering memorable guest experiences.

Supports hotel procurement activities by coordinating timelines, meetings, documentation, and communications among hotels, suppliers, and internal teams. Maintains procurement-system data, catalogues, supplier information, contracts, and audit records. Collects market and supplier information, compares pricing and product specifications, performs basic benchmarking, and analyzes potential savings. Requires strong organization, attention to detail, independent work, and fluency in Italian and English.

Provides on-site IT support for hotel technology infrastructure, including troubleshooting connectivity and equipment, managing technology assets, installing audiovisual and networking systems, training users, processing equipment billing, and documenting repairs and maintenance. The role supports guest rooms, meeting spaces, and hotel work areas while ensuring compliance with Hilton Technology Network standards and maintaining strong guest service.