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Manages MICE, group, and corporate hotel sales accounts; prospects for new business; develops account plans; conducts client meetings and site inspections; represents the hotel at trade events; manages RFPs and sales systems; supports pricing, forecasting, competitor analysis, and revenue targets; and coordinates confirmed business with events teams. Requires evening, weekend, and travel flexibility.

Manages hotel revenue data, maintains historical and statistical records, prepares recurring reports, analyzes demand and pricing trends, researches competitors, and identifies revenue opportunities. The role also provides administrative and guest support to help the resort’s revenue management team operate effectively.

Manage the hotel’s HR operations, including recruitment, training, compensation, benefits, labor relations, compliance, safety, performance management, employee engagement, HR systems, reporting, and unemployment claims. Supervise, coach, and develop HR team members while ensuring compliance with company policies and employment regulations. The role requires union labor management and labor relations experience, confidentiality, and proficiency with Microsoft Office.

Manage IT strategy, infrastructure, systems, security, compliance, and technical support across multiple hotel properties. Monitor network and server performance, resolve user and connectivity issues, oversee technology upgrades and backups, and lead implementations involving workstations, servers, Wi-Fi, PBX, and point-of-sale systems. Supervise, coach, and develop IT team members while partnering with property management to maintain reliable hotel operations and minimize technology-related downtime.

Leads human resources strategy and operations across multiple hotels, overseeing recruitment, workforce planning, training, performance management, employee relations, compliance, labor relations, budgeting, engagement, and retention. The role partners with hotel leadership to align HR practices with business objectives, develop talent, support organizational culture, and ensure adherence to employment laws, company policies, and workplace standards.

Provides administrative support to the General Manager and department managers, including word processing, data entry, filing, copying, correspondence, telephone and email communication, guest interactions, travel bookings, and special project assistance.

Provides administrative and operational support for hotel sales, including data entry, invoice distribution, Salesforce tracking, documentation, reporting, lead research, account qualification, discovery calls, and proposal preparation. Collaborates with sales teams, customers, and hotel partners to identify opportunities and deliver tailored solutions. Also assists with customer engagement activities, special projects, meetings, and conferences.

Receives, inspects, verifies, documents, and stores hotel deliveries, including food and beverages. Matches goods against purchase orders, checks quality and expiry details, reports discrepancies, maintains receiving records, and supports inventory counts. The role also processes invoices, reconciles accounts, monitors outstanding balances, prepares statements, reviews transactions, and supports Finance and Purchasing with billing and receiving discrepancies. It requires coordination with suppliers and hotel departments while following food safety, hygiene, and audit procedures.

Audits hotel financial transactions, balances prior-day records, prepares sales and labor summaries, verifies night audit reports, reconciles banquet revenue, reviews adjustments, and maintains compliant financial documentation. The role also collaborates with hotel departments to support accurate billing and recordkeeping.

Supports food and beverage marketing campaigns, seasonal promotions, events, social media, email campaigns, menus, and promotional materials. Coordinates with hotel operations, creative teams, agencies, suppliers, and internal partners. Tracks campaign performance, maintains marketing calendars and records, processes invoices, and prepares basic reports to improve future marketing activities and guest experiences.