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Leads labor relations strategy for a luxury hotel, including union partnership management, negotiations, grievances, arbitrations, mediations, labor claims, wage administration, employment-law compliance, and advising senior leadership. The role also develops a high-performing employee relations team through engagement, performance management, retention, professional development, and recognition programs.

Provides administrative and operational support for hotel sales, including data entry, invoicing, Salesforce tracking, documentation, reporting, lead generation, account qualification, discovery calls, customer relationships, and support for events and departmental projects.

Generate and convert group sales leads, manage client relationships, develop targeted sales strategies, conduct proposals and site visits, negotiate contracts, and coordinate room, food and beverage, and meeting-space requirements. Maintain accurate account and reservation details while driving room revenue, profitability, and sales goal achievement for the hotel.

Performs accounting duties across accounts receivable, accounts payable, payroll, and general accounting. The role researches and resolves financial inquiries and disputes, assists with monthly reporting and month-end close activities, supports internal controls, communicates financial results, and collaborates with finance and corporate departments.

Coordinates and delivers hotel training programs aligned with business priorities. Assesses employee development needs, administers compliance and vocational training, connects departmental trainers, monitors progress, provides coaching, and supports a positive learning environment across hotel teams.

Supports the hotel Sales and Marketing team through client communication, sales lead development, event and marketing project coordination, market research, budget tracking, digital marketing, vendor relations, proposal support, and performance analysis. The role uses hotel systems and CRM tools while delivering high-quality service to guests and clients. It requires strong communication, organization, multitasking, analytical thinking, customer service, and problem-solving skills.

Provides administrative support for the hotel sales department through word processing, data entry, filing, copying, telephone and email communication, correspondence handling, guest interactions, manager travel arrangements, and special project assistance.

Develops and executes sales strategies for multiple Hilton properties, builds corporate, leisure, MICE, government, and travel-trade accounts, negotiates contracts, generates new business, monitors market trends and performance, coordinates with hotel departments, and maintains sales forecasts and reports. The role requires strong hospitality sales experience, local-market knowledge, negotiation skills, English and Arabic fluency, and Saudi nationality.

Manage corporate and group hotel sales accounts, generate new business, negotiate contracts, and drive revenue across rooms, catering, and food and beverage outlets. Develop sales strategies, analyze performance, conduct client site visits, coordinate service fulfillment, and maintain client satisfaction. Supervise, coach, and support sales team members while building relationships and achieving revenue and room-night targets.

Processes invoices and travel agent commissions, posts charges and credits, reconciles subsidiary and general ledgers, follows up on outstanding payments, resolves billing discrepancies, prepares statements, audits daily transactions, and calculates monthly Days Sales Outstanding to support credit management and accurate financial reporting.