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Manage IT strategy, infrastructure, systems, security, compliance, and technical support across multiple hotel properties. Monitor network and server performance, resolve user and connectivity issues, oversee technology upgrades and backups, and lead implementations involving workstations, servers, Wi-Fi, PBX, and point-of-sale systems. Supervise, coach, and develop IT team members while partnering with property management to maintain reliable hotel operations and minimize technology-related downtime.

Leads human resources strategy and operations across multiple hotels, overseeing recruitment, workforce planning, training, performance management, employee relations, compliance, labor relations, budgeting, engagement, and retention. The role partners with hotel leadership to align HR practices with business objectives, develop talent, support organizational culture, and ensure adherence to employment laws, company policies, and workplace standards.

Provides administrative support to the General Manager and department managers, including word processing, data entry, filing, copying, correspondence, telephone and email communication, guest interactions, travel bookings, and special project assistance.

Provides administrative and operational support for hotel sales, including data entry, invoice distribution, Salesforce tracking, documentation, reporting, lead research, account qualification, discovery calls, and proposal preparation. Collaborates with sales teams, customers, and hotel partners to identify opportunities and deliver tailored solutions. Also assists with customer engagement activities, special projects, meetings, and conferences.

Receives, inspects, verifies, documents, and stores hotel deliveries, including food and beverages. Matches goods against purchase orders, checks quality and expiry details, reports discrepancies, maintains receiving records, and supports inventory counts. The role also processes invoices, reconciles accounts, monitors outstanding balances, prepares statements, reviews transactions, and supports Finance and Purchasing with billing and receiving discrepancies. It requires coordination with suppliers and hotel departments while following food safety, hygiene, and audit procedures.

Audits hotel financial transactions, balances prior-day records, prepares sales and labor summaries, verifies night audit reports, reconciles banquet revenue, reviews adjustments, and maintains compliant financial documentation. The role also collaborates with hotel departments to support accurate billing and recordkeeping.

Supports food and beverage marketing campaigns, seasonal promotions, events, social media, email campaigns, menus, and promotional materials. Coordinates with hotel operations, creative teams, agencies, suppliers, and internal partners. Tracks campaign performance, maintains marketing calendars and records, processes invoices, and prepares basic reports to improve future marketing activities and guest experiences.

Receives and verifies hotel deliveries against purchase orders, invoices, and specifications. Issues supplies to departments, maintains stock levels, processes invoices, tracks inventory, records received merchandise, and reports shortages or discrepancies. The role also supports procurement by researching prices and following purchasing policies.

Performs accounts payable, accounts receivable, payroll, and general accounting duties for hotel financial operations. Responsibilities include resolving accounting inquiries and disputes, assisting with monthly reporting and month-end close, maintaining internal financial controls, communicating financial results, and collaborating with finance and corporate departments. The position works on-site Monday through Friday from 8:00 a.m. to 5:00 p.m.

Supports hotel purchasing, receiving, inventory management, invoice processing, supplier coordination, delivery tracking, shipment quality checks, and procurement compliance. Collaborates with outlet managers to meet operational needs and helps negotiate pricing and manage suppliers. Supervises, schedules, trains, and develops purchasing and receiving clerks while maintaining appropriate stock levels and supply chain stability.