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Manage corporate and group hotel sales accounts, generate new business, negotiate contracts, and drive revenue across rooms, catering, and food and beverage outlets. Develop sales strategies, analyze performance, conduct client site visits, coordinate service fulfillment, and maintain client satisfaction. Supervise, coach, and support sales team members while building relationships and achieving revenue and room-night targets.

Processes invoices and travel agent commissions, posts charges and credits, reconciles subsidiary and general ledgers, follows up on outstanding payments, resolves billing discrepancies, prepares statements, audits daily transactions, and calculates monthly Days Sales Outstanding to support credit management and accurate financial reporting.

Leads global contact center capacity planning, forecasting, headcount, and hiring strategies. Builds predictive staffing models using Python, analyzes contact flows and staffing accuracy, and develops reports with MicroStrategy, Alteryx, and Power BI. Communicates data-driven recommendations to executives, partner managers, vendors, and operations teams while managing planning initiatives and optimizing service levels, customer experience, and costs.

Leads the hotel’s HR strategy and operations, including recruitment, workforce planning, training, performance management, succession planning, employee relations, labor compliance, policy administration, budgeting, engagement, and retention. The role partners with hotel leadership to ensure regulatory compliance, optimize labor costs, develop talent, resolve workplace issues, and cultivate a high-performing team culture.

Develop and execute sales strategies for hotel food and beverage outlets, attract new clients, grow revenue, manage client relationships, coordinate events, analyze market trends, negotiate terms, and close deals. The role requires hospitality sales or coordination experience, strong English communication skills, and familiarity with CRM systems.

Leads commercial strategy across three resort hotels, integrating sales, revenue management, marketing, and distribution to drive revenue, profitability, market share, and positioning. Oversees business planning, forecasting, budgeting, sales targets, pricing, partnerships, key accounts, contract negotiations, and commercial team development. The role also supports the launch and repositioning of a renovated property while managing relationships with corporate accounts, travel partners, luxury advisors, and Hilton stakeholders.