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Handle custom liability claims from inception to closure for assigned accounts. Investigate facts, review coverage, set reserves, negotiate settlements, direct and coordinate defense counsel, prepare cases for trial, and support underwriting and loss control. Maintain accurate file notes, diary systems, and follow company protocols while interacting with insureds and brokers. Participate in special projects as required.

Automate rate-making, profitability and loss-trend analyses, and ISO circular rate impact studies for commercial lines. Conduct state rate filings, integrate actuarial results with AI and visualization tools (PowerBI), support pricing strategy and market intelligence, and communicate insights to senior management and underwriters.

Perform ratemaking, profitability and loss-trend analyses, ISO rate impact and competitor analyses for commercial lines. Support state rate filings, integrate actuarial results using AI and visualization tools, update rating factors in SQL Server, and communicate findings to senior management and underwriters.

Examine, adjust, and defend liability claims by reviewing policies for coverage, investigating facts, evaluating damages, setting reserves, negotiating settlements, directing defense counsel, and maintaining complete claim files and diaries.

Lead design and implementation of Agentic AI integrations and observability for automated insurance workflows. Build .NET/C# integrations, Azure Functions/Logic Apps, Service Bus messaging, and API Management. Implement guardrails, distributed tracing, evaluation pipelines, and mentor junior developers.