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Provide technical support for Flexera and Snow products through chat, email, phone, and screen sharing. Diagnose complex application, database, operating system, networking, cloud, and hybrid-environment issues; manage cases against SLAs; create knowledge-base content; and collaborate with global support, product management, and engineering teams. Support customers across global time zones and contribute to training and knowledge sharing.

Leads the vision, strategy, roadmap, and delivery of Flexera’s Risk & Compliance product area. Owns Compliance Intelligence, lifecycle governance, operational resilience, audit readiness, and AI-powered compliance workflows. Conducts customer discovery, prioritizes investments, develops requirements and business cases, collaborates with engineering and design, drives adoption and customer outcomes, and monitors product performance. Requires strong enterprise SaaS product management experience and familiarity with GRC, cybersecurity, vulnerability management, or related domains.

Own relationships with complex enterprise customers, driving product adoption, measurable business value, renewals, expansion, and churn mitigation. Coordinate cross-functional teams, manage escalations, identify stakeholders, lead value conversations, communicate with executives, and support continuous improvement initiatives. The role requires strong expertise in software asset management, cloud and enterprise technology, customer success, consulting, project management, and commercial negotiations.

Own strategic French-market enterprise accounts throughout the customer lifecycle, driving product adoption, measurable value, renewals, retention, and expansion. Identify churn risks, manage escalations, build executive relationships, coordinate cross-functional teams, lead value conversations, and support continuous improvement. The role requires French and English fluency, software asset management or customer success experience, strong technical and commercial communication, CRM proficiency, and project management with budget ownership.

Leads complex technical investigations and escalations for enterprise SaaS, distributed, and cloud-native environments. The role involves troubleshooting, root cause analysis, customer communication, cross-functional collaboration with Engineering and Product, technical documentation, training, mentorship, case ownership, and support process improvements. The engineer develops expertise in cloud platforms, Kubernetes, infrastructure technologies, FinOps, and product integrations while managing high-severity customer cases and driving successful outcomes.

Sell Flexera’s technology intelligence platform to U.S. federal agency accounts, acquiring new customers and expanding existing relationships. Responsibilities include prospecting, needs assessment, solution presentations, pipeline development, forecasting, objection handling, stakeholder relationship management, channel collaboration, and contract negotiation. The role owns the full enterprise sales cycle and is accountable for meeting or exceeding revenue quotas in the federal market.

Leads end-to-end consumption-based billing operations, including Direct and Marketplace billing, validations, reconciliations, invoice reviews, reporting, controls, and month- and quarter-end close support. Manages NetSuite dashboards, saved searches, and analyses; resolves billing exceptions; drives automation and process improvements; partners with FP&A and GTM Operations; handles billing queries; and leads a team of four to five direct reports.

The Enterprise Growth Account Executive will identify and secure new business opportunities, exceed sales quotas, and collaborate with various internal teams to drive revenue growth.

The role involves leading UX initiatives, mentoring designers, and designing complex B2B SaaS products. The candidate will work closely with engineering and product leaders to create data-driven experiences across the platform.

The Partner Business Manager drives success with Flexera's strategic partners, focused on generating new business and managing partner relationships to achieve sales goals.