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Leads and develops an enterprise Account Management team responsible for retention, renewals, expansion, forecasting, and revenue growth. Drives account planning, executive customer partnerships, commercial negotiations, KPI management, and cross-functional execution. Establishes scalable processes for renewal hygiene, customer health, QBRs, and pipeline management while translating cybersecurity market insights into product and go-to-market improvements.

Leads global sales enablement strategy and execution, including skills-gap analysis, role-based learning, onboarding, workshops, certifications, communications, KPI measurement, tool adoption, budgets, and cross-functional collaboration. The role supports sales performance through technical and non-technical training while requiring cybersecurity knowledge, executive communication, and experience managing enablement programs and roadmaps.

Provides Microsoft security consulting and advisory services across Microsoft 365, Azure, Entra ID, Defender, Sentinel, and related technologies. Conducts security assessments, architecture reviews, licensing evaluations, and health checks; delivers prioritized remediation plans; and makes approved tenant configuration changes. Manages concurrent customer engagements, supports Microsoft-related escalations, advises technical and executive stakeholders, and promotes AI-enabled security workflows. Requires at least five years of hands-on Microsoft security experience and current Microsoft certification.

Advise customers on Microsoft security environments, conduct security health assessments and license reviews, identify risks, and deliver prioritized remediation roadmaps. Lead discovery sessions, architecture reviews, and technical workshops across Microsoft 365, Entra ID, Defender, Sentinel, and Azure. Make approved tenant configuration changes, support security escalations, manage concurrent consulting engagements, and communicate findings to technical and executive stakeholders. Maintain Microsoft roadmap expertise, use AI tools to improve delivery, and support sales and internal Microsoft strategy.

Own strategic and commercial relationships for enterprise cybersecurity accounts. Lead renewals, retention, upsell and cross-sell initiatives; advise CISOs and executive stakeholders; develop account plans; coordinate cross-functional teams; conduct executive business reviews; and maintain accurate forecasts and CRM data. The role requires strong cybersecurity knowledge, enterprise sales experience, commercial acumen, executive presence, and a proven record of exceeding quota.

Leads global sales enablement strategy and execution, including skills-gap analysis, role-based learning, onboarding, certifications, workshops, sales content adoption, tool optimization, KPI measurement, and budget management. Partners with sales, product, marketing, learning and development, and revenue operations teams to improve seller effectiveness. Requires strong sales enablement leadership, communication, data analysis, technical aptitude, and cybersecurity knowledge.

Supports pre-sales cybersecurity efforts by partnering with account executives, consulting with prospects, demonstrating and presenting security solutions, designing and scoping tailored architectures, and explaining eSentire’s differentiation. The role requires deep knowledge of cybersecurity technologies, IT infrastructure, security operations, and consultative selling. It supports sales targets within an assigned territory and requires travel of up to 50% locally plus national event travel.

Build and deploy customer-specific integrations, data pipelines, log-source connections, and detection capabilities for eSentire’s Atlas platform. Own requests from scoping through customer validation, work directly with senior customer engineers, operate independently in a newly established function, and identify repeat solutions that should become broadly available platform capabilities. Success is measured by faster time-to-value, deeper integration coverage, renewals, expansions, and platform improvements derived from customer work.

Provides expert-level support within a 24x7 security operations center, leading complex customer escalations and high-impact investigations. Builds automated case playbooks, training materials, and knowledge content; troubleshoots security tooling and services; performs root-cause analysis; and partners cross-functionally on improvements. Audits support quality, coaches analysts, and applies expertise in endpoint, SIEM, cloud, identity, network, phishing, threat detection, AI, and incident response practices.

Provides senior-level security operations support in a 24x7 MDR environment. Leads complex customer escalations, investigates endpoint, network, cloud, identity, email, and phishing threats, and performs root-cause analysis. Builds automated playbooks, training materials, and knowledge content; audits support quality and coaches analysts. Partners cross-functionally to improve tooling, detections, processes, and AI-enabled investigations while communicating sensitive issues clearly to customers.