Senior Manager, Account Management

About eSentire:

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.  

Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry. 

About the Role:

Lead the Future of Cybersecurity Partnerships
At eSentire, Account Management is where trust becomes renewal, and renewal becomes growth. This role isn’t about “managing accounts” — it’s about protecting the revenue engine, deepening strategic partnerships, and leading a team that wins in the enterprise every day.

As Senior Manager, Account Management, you are the operating leader for our Account Management team. You’ll lead a group of high-performing Account Managers responsible for retention, expansion, and customer value realization across our existing customer base. You’ll bring commercial intensity, operational rigor, and executive-level credibility — ensuring customers see eSentire as essential to their security posture, not optional spend.

Responsibilities:

• Manage, develop, and motivate a team of high-performing Account Managers accountable for protecting and securing eSentire’s revenue base. You coach in real time — on strategy, messaging, negotiation, and execution.
• Own retention and growth performance. Drive quota attainment across the team — protecting recurring revenue while creating net expansion through upsell and cross-sell.
• Run the business with rigor. Establish clear expectations, deliver on KPIs, maintain forecasting discipline, and operating cadence. You don’t “hope” for renewals — you manage to them.
• Build executive-grade partnerships. Ensure the team is multi-threaded into customer organizations and credible with CISOs, IT leaders, procurement, and the C-suite.
• Drive strategic account planning. Oversee high-quality account plans (stakeholder maps, risk signals, competitive threats, growth plays) that keep us ahead of renewal risk and ahead of customer needs.
• Mobilize cross-functional execution. Partner with Sales, Customer Success, Product, Marketing, RevOps, and Enablement to deliver outcomes and remove friction from the customer journey.
• Be the escalation point when it matters. Support critical negotiations, executive conversations, and customer escalations with calm, clarity, and strong judgment.
• Standardize what great looks like. Build scalable processes, best practices, and consistent methodologies across the function — from QBRs to renewal hygiene to account health management.
• Operate from data, not anecdotes. Monitor account health, renewal risk, customer satisfaction, and pipeline coverage — intervene early and decisively.
• Bring the customer into the building. Influence product and go-to-market strategy by translating customer insights, competitive intelligence, and emerging cybersecurity needs into action.

Requirements:

• 7–10+ years in account management, customer success, or sales, with 3–5+ years leading teams in cybersecurity, SaaS, or managed services.
• Proven success leading teams that exceed retention, expansion, and revenue targets in complex enterprise environments.
• Strong executive presence — you can build trust and hold your own with CISOs, CIOs, and business executives.
• Deep experience running complex renewals, multi-year agreements, and high-stakes commercial negotiations.
• Ability to build and scale operating frameworks: KPIs, forecasting, pipeline management, playbooks, and team cadence.
• Exceptional leadership and coaching skills — you develop talent, drive accountability, and elevate performance.
• Analytical and operationally strong — comfortable in Salesforce and fluent in forecast accuracy, inspection, and data-driven decision-making.
• Strong cybersecurity market understanding (preferred): MDR/EDR, threat landscape fundamentals, and customer value drivers.
• Bachelor’s degree in Business, Cybersecurity, or related field; MBA or advanced certifications are an asset.

If you want a leadership role where the expectations are high, the conversations are executive-level, and the impact is measurable — this is it!

Compensation Range

The expected base salary range for this role is 150,000-$165,000 USD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity.

Our Culture and Values

We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

• Competitive on-target earnings 
• Competitive benefit program
• Paid parental leave
• Matching 401K program
• Competitive employee referral bonus

Artificial Intelligence (AI) Notice:

As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team

Accommodation
If you have any accessibility requirements during the recruitment process, please reach out to our HR team at [email protected] and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address.