Provides remote and onsite IT support for managed-service clients, troubleshooting systems, performing installations and configurations, and resolving complex technical issues. Collaborates with teammates to deliver strong client experiences, manages competing priorities, learns new technologies, and responds calmly to emergencies. Requires significant help desk and managed service provider experience, customer-service ability, communication skills, reliable transportation, and a valid driver’s license.

Own full-cycle enterprise B2B sales from prospecting through negotiation and close. Build a territory, source new-logo opportunities, conduct consultative discovery, develop ROI-based business cases, engage executive decision-makers, and maintain quota coverage. Mentor junior Account Executives, represent the company at regional events, and expand referral networks. The role requires expertise in value-based sales methodologies, complex multi-stakeholder sales cycles, and modern sales tools.

Support client strategy teams by coordinating executive business reviews, monitoring client health, surfacing risks, driving issue resolution, and supporting onboarding, renewals, invoicing, and cross-functional client communications to improve retention and satisfaction.