Top Tech Jobs & Startup Jobs

Provide inbound/outbound and online customer support, resolve routine product/service issues, document interactions in tracking systems, meet KPI targets, maintain product knowledge, escalate as needed, and support customer satisfaction and business performance.

Lead and coach a Cantonese/English sales team to meet revenue, retention, and client performance targets. Manage forecasting, CRM data accuracy, performance reviews, coaching, client escalations, and strategic sales plays while partnering with Sales Director and client contacts to drive growth and customer success.

Sell and renew B2B contracts by articulating product value, managing outbound phone/email outreach, qualifying and converting leads, handling objections, maintaining CRM, producing sales forecasts, and collaborating with the sales team and manager.

Provide sales support to internal and external teams by preparing quotes, contracts, and RFP/RFI responses; maintain pricing and demo tools; assist and troubleshoot for customers across phone, email, chat and in-person; develop presentations and training; summarize issues for management; work with teams and report to Support Manager.

Manage a territory to drive contract renewals, upsells, and service sales. Execute end-to-end renewal processes, prepare quotations, negotiate terms, engage customers via high-volume outbound outreach, maintain CRM records, forecast sales, and collaborate with the team to maximize retention and revenue.

Supervise operational reporting activities: oversee production and accuracy of reports and metrics, coordinate with stakeholders, analyze operational data to identify trends, ensure timely delivery, manage and develop reporting team, and drive process improvements in reporting workflows.

Conduct high-volume outbound B2B outreach (phone and email), qualify leads, articulate product/service value, manage CRM and forecasts, handle objections, support renewals and conversions, and collaborate with sales team and manager.

Owns end-to-end enterprise agreement (EA) renewal process, converting renewal leads into revenue. Engages SMB customers, identifies upsell/cross-sell, coordinates stakeholders, demonstrates solution value, maintains data hygiene, forecasts pipeline, and meets aggressive activity and revenue targets.

Lead a team of business analysts to elicit, document, and validate requirements for complex projects (including Zendesk implementations and custom web/app development). Create process models, user stories, and acceptance criteria; perform data analysis and reporting; communicate requirements to development teams; drive process improvements and mentor analysts to ensure successful project delivery.

Manage and grow complex client accounts by renewing, expanding, and converting services. Serve as primary contact for client customers, resolve escalations, meet revenue quotas, identify upsell opportunities, negotiate, use data to remove roadblocks, and collaborate with partners and Sales Manager to achieve territory goals.