Job Title:
Specialist, Customer Acquisition (EA Renewals Specialist)Job Description
Leads Customer end to end Renewal Process, driving the engagement through to closure, ensuring deal is processed On time (OTR). Manages and executes plans for EA renewals pipeline, to ensure targets and customer business needs are met; coordinates extended teams to drive renewal strategy, optimizing upsell/cross sell opportunity.1. Act as the primary point of contact for customers during the renewal process, building trust and setting the foundation for a long-term customer relationship.
2. Effectively convert renewal leads into opportunities and revenue pipeline by qualifying them against various criteria, e.g., BANT (Budget, Authority, Need, and Timeline).
3. Engage with small and medium-sized businesses across industries, company sizes, and types to determine their needs and identify upsell and cross-sell opportunities.
4. Understand customers' current licensing position, leveraging cloud technologies to secure customer wins while maximizing upsell and cross-sell opportunities, collaborating with Solution Specialists and other stakeholders as needed.
5.Support the renewal process by engaging and coordinating multiple stakeholders (PCM, TCM, CE) aligned to customer needs, ensuring renewals are closed on time.
6. Demonstrate the value proposition of the solutions, helping customers envision their future with these technologies.
7. Be able to address competitive offerings and solutions in the context of customer needs and experiences.
8. Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to, and manage customers.
9. Accountable for maintaining accurate data hygiene in all required tools and trackers (e.g., see Appendix 1 for the list of tools).
10. Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope; maintain high daily activity levels of approximately 60–90 activities per day.
Agreement Type | Contacts per Year
- EA and large Open/OV/OVS agreements (>$100K): 200–400 renewal customers
Location:
MYS Kuala Lumpur - Sunway VISIO Tower,Level 8, Menara Sunway VISIOLanguage Requirements:
EnglishTime Type:
Full time2026-08-28Skills Required
- Experience managing EA renewals and large agreements (>$100K)
- Ability to act as primary customer point of contact and build long-term relationships
- Experience qualifying leads using BANT (Budget, Authority, Need, Timeline)
- Knowledge of cloud technologies and licensing positions
- Proven upsell and cross-sell experience with small and medium-sized businesses
- Ability to coordinate cross-functional stakeholders (PCM, TCM, CE) to close renewals
- Strong communication skills and fluency in English
- Experience using social, digital, video, chat, phone, and demo environments for engagement
- Maintain accurate data hygiene in required tools and trackers
- Ability to meet and exceed revenue and pipeline targets; maintain high daily activity (60-90 activities/day)
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
