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Sell and renew B2B contracts within an assigned territory through outbound phone and email outreach. Maintain CRM, provide sales forecasts, master product knowledge, handle objections and competitive pressures, qualify leads, perform health checks, and collaborate with the sales team and manager to meet revenue quotas.

Provide inbound/outbound and online customer support, resolve routine product/service issues, document interactions in tracking systems, meet KPI targets, maintain product knowledge, escalate as needed, and support customer satisfaction and business performance.

Lead and coach a Cantonese/English sales team to meet revenue, retention, and client performance targets. Manage forecasting, CRM data accuracy, performance reviews, coaching, client escalations, and strategic sales plays while partnering with Sales Director and client contacts to drive growth and customer success.

Sell and renew B2B contracts by articulating product value, managing outbound phone/email outreach, qualifying and converting leads, handling objections, maintaining CRM, producing sales forecasts, and collaborating with the sales team and manager.

Provide sales support to internal and external teams by preparing quotes, contracts, and RFP/RFI responses; maintain pricing and demo tools; assist and troubleshoot for customers across phone, email, chat and in-person; develop presentations and training; summarize issues for management; work with teams and report to Support Manager.

Provide on-site customer support for fashion brand users (Polish-speaking). Handle inbound calls, chats, emails; log details in call systems; resolve or escalate issues within SLA; maintain product knowledge and follow project processes.

Manage a territory to drive contract renewals, upsells, and service sales. Execute end-to-end renewal processes, prepare quotations, negotiate terms, engage customers via high-volume outbound outreach, maintain CRM records, forecast sales, and collaborate with the team to maximize retention and revenue.

Supervise operational reporting activities: oversee production and accuracy of reports and metrics, coordinate with stakeholders, analyze operational data to identify trends, ensure timely delivery, manage and develop reporting team, and drive process improvements in reporting workflows.

Conduct high-volume outbound B2B outreach (phone and email), qualify leads, articulate product/service value, manage CRM and forecasts, handle objections, support renewals and conversions, and collaborate with sales team and manager.

Owns end-to-end enterprise agreement (EA) renewal process, converting renewal leads into revenue. Engages SMB customers, identifies upsell/cross-sell, coordinates stakeholders, demonstrates solution value, maintains data hygiene, forecasts pipeline, and meets aggressive activity and revenue targets.