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Manage high daily volumes of customer phone and email contacts, verify contact information, conduct recurring health checks, document feedback and metrics, address customer concerns via appropriate channels, and collaborate with teams to enhance product satisfaction and retention.

Support and retain an existing customer base by managing high-volume phone and email communications, conducting regular health checks, documenting customer feedback in systems, addressing roadblocks, developing product knowledge, and collaborating with teams to ensure positive customer experience. Requires English and Mandarin fluency; on-site in Kuala Lumpur, full-time.

Lead a workforce management team to produce forecasts, capacity plans, schedules, intraday/pre-day/post-day analysis, and partner with operations, clients, and support functions to optimize call center staffing and performance.

Support an existing customer base via phone and email, ensure satisfaction and engagement, conduct recurring health checks, document feedback, verify contact data, address customer roadblocks, and coordinate with internal teams to drive positive product adoption.

Serve as the primary technical resource for inside sales: engage customers, develop and present tailored SaaS/Cloud solutions, run demos, answer technical queries, confirm implementation/pricing, train sales teams, produce documentation, and track solution adoption and customer feedback.

Support an existing B2B customer base in French, manage high volumes of phone and email contacts, conduct periodic health checks, document feedback in systems, capture Voice of the Customer, resolve customer roadblocks, and collaborate with teams to drive satisfaction and product engagement.

Customer-facing Microsoft SharePoint engineer responsible for planning, deploying, operating, and optimizing on-premises, hybrid, and cloud SharePoint environments. Lead migrations, troubleshooting, automation (PowerShell/CSOM), governance and backup strategies, deliver workshops and advisory services, and collaborate with customer development teams to implement best practices and custom solutions.

Generate and qualify sales leads for field sales representatives through outbound telemarketing campaigns. Identify prospects and decision-makers, schedule and track meetings, present products and solutions, and manage lead follow-up to drive sales opportunities.

Customer-facing Microsoft SharePoint engineer who architects, deploys, migrates, and optimizes on-premises, hybrid, and cloud SharePoint environments. Provides workshops, troubleshooting, automation (PowerShell/CSOM), Microsoft 365 governance and backup guidance, and collaborates with customer development teams to implement best practices and digital transformation.

Design, deploy, optimize, and troubleshoot Configuration Manager (SCCM/MECM) and Intune environments. Lead modernization to Microsoft 365, enable co-management, run upgrades, software updates, task sequences, reporting, and deliver architecture reviews, roadmaps, governance, security, compliance, and knowledge transfer to customers.