Job Title:
2025 Workforce Management GVPTPJob Description
The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.Responsibilities
- Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
- Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
- Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
- Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team
- Lead the development of forecasts, resource plans, and schedules for new programs
- Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
- Experience with forecasting, capacity planning and scheduling software tools
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Advanced Microsoft Office skills
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Excellent attention to detail
- Demonstrated ability to foster customer service disposition and sense of professionalism for self and team
- Solid understanding of the organization's business operations and industry. Demonstrated business acumen
- Demonstrated ability to comprehend, analyze, and interpret
Qualifications
- 3+ years of experience in a similar role
- Proficiency with Microsoft Office
- Strong organizational and communication skills
- Strong ability to multitask
- Comfort working with multiple groups within business
#LI-DNI
Location:
PHL Makati City - Makati Rec Hub, GF-BPI Philam Life BuildingLanguage Requirements:
Time Type:
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Skills Required
- 3+ years of experience in a similar role
- Proficiency with Microsoft Office
- Experience with forecasting, capacity planning and scheduling software tools
- Strong organizational and communication skills; ability to effectively present information
- Strong ability to multitask and prioritize in a fast-paced, deadline-oriented environment
- Demonstrated ability to mentor, coach and provide direction to a team
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- Excellent attention to detail
- Solid understanding of the organization's business operations and industry; demonstrated business acumen
- Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience)
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
