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Provide inbound/outbound customer support via phone and internet, resolve routine product/service issues, document interactions in call-tracking systems, meet KPIs, offer additional products/services, and participate in initiatives to improve customer satisfaction.

Handle inbound/outbound customer contacts via phone, email, or chat to resolve routine and complex product/service issues, document interactions, upsell when appropriate, and participate in quality and performance improvement activities. May include content moderation of sensitive material for specific roles.

Monitor and evaluate inbound/outbound calls, chat and email for quality and adherence to standards. Participate in calibration sessions, internal audits, and quality task forces. Report evaluation results, maintain program knowledge, and support metrics and process improvements driving Balanced Scorecards and profitability goals.

Provide floor support, coaching, training and feedback to Korean-speaking agents; monitor team metrics, service levels and quality; escalate issues; supervise in absence of Team Captain; handle production and escalated calls; analyze process problems and train junior staff.

Lead enterprise customer workshops to assess AI readiness and implement AI governance frameworks. Translate Microsoft security and compliance capabilities into actionable controls, advise secure adoption of generative AI, design data protection/DLP and identity controls, recommend monitoring and incident-response for AI misuse, and present findings to IT executive stakeholders.

Provide inbound/outbound customer service via phone or internet, resolve routine product/service issues, meet KPIs, document interactions in call tracking systems, offer additional products/services, and participate in initiatives to improve customer satisfaction.

Answer inbound customer calls to resolve routine product/service issues. Provide compassionate, accurate support, troubleshoot problems, document interactions, multi-task in a high-volume environment, and work flexible shifts including weekends.

Sell and/or renew contracts via high-volume outbound calls and emails. Maintain CRM, provide sales forecasts, qualify leads, address customer issues, overcome objections, and collaborate with sales manager and team to meet quotas.

Monitor and evaluate inbound/outbound calls, chat and email for adherence to quality standards; report results, participate in calibration and internal audits, maintain program knowledge, support metric and process improvement initiatives, and contribute to forms/document maintenance.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPIs, document interactions in a call-tracking database, offer additional products/services, and collaborate on customer-satisfaction improvements. Requires basic product knowledge, PC/navigation skills, shift flexibility, patience, and ability to work in a fast-paced team environment.