Top Tech Jobs & Startup Jobs

Handle inbound/outbound customer contacts to resolve routine product/service issues, document interactions in call tracking systems, meet KPIs, offer additional products, and participate in quality and satisfaction improvement activities. Work requires courteous, patient communication, basic product knowledge, PC navigation, multitasking, and shift flexibility.

Provide phone and chat technical support for multifunction devices, handle client technical requests and replacement parts logistics, troubleshoot hardware/software issues, meet SLAs, collaborate with team members, and maintain high customer satisfaction.

Sell and renew client contracts within an assigned territory to meet revenue quotas. Manage high-volume outbound phone and email outreach, maintain CRM data and forecasts, assess customer needs, resolve issues, handle objections, identify upsell opportunities, and work with a sales team reporting to a Sales Manager.

Manage contract renewals and upsell opportunities within an assigned territory. Conduct high-volume outbound calls and emails, maintain CRM data, provide sales forecasts, address customer roadblocks, articulate product value, and work with a sales team to meet revenue quotas.

Provide inbound/outbound and online customer support: resolve routine product/service issues, meet KPIs, document interactions in call-tracking systems, upsell when appropriate, and follow defined procedures while working shifts in a high-volume contact center.

Sell and renew client contracts within an assigned territory, handling high-volume outbound calls and emails to meet revenue quotas. Maintain CRM and forecasts, master product knowledge, address customer concerns, manage objections, identify upsell opportunities, and collaborate with team and management to ensure positive customer experiences.

Manage and grow channel partner relationships to drive SaaS adoption and revenue in Hong Kong. Run partner onboarding, sales enablement, pipeline tracking (close rate, velocity, conversion), CRM upkeep, quoting and forecasting. Collaborate with Inside Sales, Account Managers and BI to analyze sales data, resolve roadblocks, support close plans, and identify new business opportunities.

Sell B2B services using a consultative approach: identify and qualify leads, create and close opportunities, manage complex negotiations with senior executives, build long-term customer relationships, and meet or exceed sales targets. Onsite role in Makati.

Supervise on-site quality evaluators and manage training for transactional monitoring programs. Track team and individual performance metrics, analyze quality trends, lead corrective actions and task forces, develop training materials and schedules, conduct Train-the-Trainer sessions, and collaborate with operations and client stakeholders to improve process effectiveness.

Provide inbound/outbound customer support via phone and internet, resolve routine product/service issues, document interactions in call-tracking systems, meet KPIs, offer additional products/services, and participate in initiatives to improve customer satisfaction.