Top Tech Jobs & Startup Jobs

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPIs, document interactions in call-tracking systems, offer additional products, and follow defined procedures to maintain service quality.

Sell and renew B2B contracts by engaging customers via outbound phone and email, manage renewals and upsell opportunities, maintain CRM and forecasts, address customer roadblocks, collaborate with team and report to Sales Manager.

Provide inbound/outbound customer support via phone or internet, resolve routine product/service issues, meet KPIs, document interactions, offer additional products, maintain basic client knowledge, and work shifts in a high-volume call center environment.

Sell and renew contracts through high-volume outbound phone and email outreach, articulate product value, maintain CRM, qualify and convert leads, manage objections, provide sales forecasts, and collaborate with sales manager and team.

Manage a portfolio of IT resellers to grow PC and print product and service sales. Identify opportunities, guide partners through sales cycles, onboard and certify resellers, educate on products, track forecasts and performance, and coordinate partner marketing, co-marketing and ROI monitoring.

Provide frontline technical support to external users by troubleshooting hardware, software, networking and data storage issues, escalating when needed, documenting cases, meeting KPIs, and delivering professional customer service across rotating shifts.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions, and escalate when needed. Provide courteous support, offer additional products/services, maintain account notes, and participate in initiatives to improve customer satisfaction. Work in a fast-paced call center environment with shift rotation.

Manage an assigned IT customer portfolio using consultative B2B selling: proactively call existing and prospective clients to generate pipeline and incremental business, provide accurate forecasts, and coordinate with Pre-Sales, Pricing, Partner Managers and Field Sales to drive quota and KPI objectives.

Provide floor support, coaching, and learning sessions for Korean-speaking agents; monitor team metrics, quality, and service levels; escalate issues, supervise in absence of Team Captain, handle production and escalated calls, and train/guide junior team members.

Handle inbound/outbound customer contacts to resolve routine product or service issues, follow KPIs, log interactions in tracking systems, escalate when needed, offer additional products, and participate in customer-satisfaction activities. Work shifts may rotate.