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Handle inbound/outbound customer contacts to sell basic products and services, process orders, answer billing questions, meet sales KPIs, use scripts and probing to identify needs, maintain product knowledge, record account notes, and participate in initiatives to improve customer satisfaction and sales performance.

Provide administrative and technical support to internal and external sales teams: prepare quotes, contracts and RFP/RFI responses; maintain quote documentation, demo tools and sales applications; deliver presentations and trainings; assist and troubleshoot customer issues across phone, email and chat; summarize issues for management and collaborate with support manager.

Drive revenue retention and growth through contract renewals, service sales, and upsells within an assigned territory. Manage quotations, pricing, negotiations, CRM records, forecasts, and high-volume outbound engagement in English and Mandarin while collaborating with the sales team and using sales technologies.

Manage and grow relationships with channel partners to drive sales, retention, and revenue. Provide forecasts, conduct consultative health reviews, identify at-risk customers, handle escalations, deliver training, support high-volume phone/email outreach, maintain CRM hygiene, and collaborate cross-functionally to improve sales processes and partner experience.

Handle inbound customer calls to provide roadside assistance support, troubleshoot routine issues, resolve service inquiries, and deliver compassionate, professional customer service. Requires multitasking, computer navigation, clear communication, shift flexibility including weekends, and ability to work in a fast-paced BPO environment.

Drive cloud solution sales for SMB customers: present value propositions, support upsell/cross-sell, validate implementation and pricing, demo solutions via Teams, and deliver trainings to accelerate customer cloud adoption.

Handle inbound/outbound customer contacts to resolve routine product/service issues, document interactions, meet KPIs, offer additional products/services, and support customer satisfaction initiatives under supervision.

Handle inbound/outbound customer contacts to resolve routine product/service issues, meet KPI targets, document interactions, refer escalations, offer additional products/services, and contribute to process improvement in a fast-paced contact center.

Sell and renew B2B contracts within an assigned territory by managing outbound phone and email outreach, articulating product value, maintaining CRM data, providing sales forecasts, addressing customer concerns, and collaborating with team and Sales Manager to meet revenue quotas.

Provide advanced technical support for escalated customer issues across hardware, software, networking and data storage. Troubleshoot complex, unstructured problems, coach and train junior advisors, follow escalation paths, meet KPIs, perform outbound follow-ups, and prepare accurate case documentation. Serve as subject-matter expert and escalation point, participate in process improvement and reporting, and rotate shifts as needed.