Top Tech Jobs & Startup Jobs

Own and optimize integrated B2B demand generation programs across organic, inbound, paid, and email channels. Responsibilities include campaign planning, SEO, AEO, GEO, CRO, marketing automation, lead scoring, analytics, AI-assisted workflows, and performance reporting. The role partners with sales, GTM, content, advertising, and web teams to drive measurable pipeline impact, improve conversion rates, and translate campaign insights into future strategy.

Lead the architecture, implementation, integration, and evolution of enterprise customer experience solutions using NiCE CXone and Cognigy. Design secure, scalable AI-enabled platforms, oversee CRM, telephony, workforce, cloud, and data integrations, troubleshoot complex technical issues, and guide deployments. Partner with clients and delivery teams on roadmaps, workshops, estimates, and technical decisions while mentoring architects and engineers and developing reusable implementation assets.

Develops sales opportunities for cloud technology solutions by prospecting and managing client relationships, identifying SMB needs, driving revenue, and maximizing upsell and cross-sell opportunities. The role serves as an initial customer contact, advises clients on cloud adoption, collaborates with solution specialists, and communicates customer feedback internally. Portuguese and English fluency, IT sales or account management experience, CRM proficiency, and familiarity with Microsoft cloud products are required or preferred.

Manages a Valencia sales team, including coaching, performance monitoring, recruitment support, scheduling, disciplinary processes, and sales pipeline oversight. Handles customer incidents and escalations, maintains service-level agreements, supports customer reviews, analyzes performance metrics, and prepares reports. Requires German and English proficiency, IT and customer-care knowledge, outbound sales experience, and strong communication and change-management skills.

Reviews and labels text and audio data, defines and validates label sets, documents unlabeled content, maps customer feedback, and meets project quality and productivity targets. The role requires strong language proficiency, analytical thinking, attention to detail, communication, organization, and data-labeling experience.

Evaluate and monitor quality of inbound/outbound calls and other contact channels, provide performance insights to clients, and deliver client-focused new hire and ongoing training while maintaining trainer certification.

Collect, validate, and analyze operational data to produce recurring and ad hoc reports, dashboards, and KPIs. Automate reporting processes, troubleshoot discrepancies, maintain reporting databases/templates, and partner with cross-functional teams to support decision-making and continuous improvement.

Leads a B2B sales team to achieve performance, revenue, customer satisfaction, and client targets. Responsibilities include forecasting, CRM accuracy, coaching, productivity monitoring, performance reviews, sales strategy development, client escalation management, reporting, incentive coordination, and partner relationship building.

Evaluate Arabic- and English-language customer interactions across calls, email, and chat against quality standards and KPIs. Analyze trends, identify performance gaps, provide actionable feedback, participate in calibration sessions, support audits and process reviews, and collaborate with Training and Operations teams to improve customer experience and operational performance. Maintain quality documentation, scorecards, and best-practice frameworks while supporting continuous improvement initiatives.

Provides onsite deskside IT support in Madagascar, resolving incidents and service requests, troubleshooting Windows endpoints and hardware, managing assets, implementing changes, supporting deployments and site projects, and maintaining IT compliance, security, business continuity, and disaster recovery readiness. The role collaborates with remote support, network, security, production, and business teams while contributing to operational improvements and service continuity.