Job Title:
2026 Training and Quality GVPAD – Sr Quality Evaluator/TrainersJob Description
As of April 22, 2025, this job posting is for:Hybrid Trainer opening in Makati Ayala North Exchange.
Onsite Sr Quality Evaluator for CebuSr Quality Evaluator
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. As an output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
Trainer II
The Trainer is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program.
Location:
PHL Quezon City - Tera Tower 20th FloorLanguage Requirements:
Time Type:
Skills Required
- Monitor and evaluate quality of inbound and/or outbound calls and other customer contact methods (email, chat).
- Provide insights to clients to support program performance improvements based on quality assessments.
- Deliver client-focused training for new hires, product updates, and recurring training requirements.
- Attain and maintain certification in the Trainer Certification Program.
- Support both inbound and outbound program channels.
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
