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Leads technical support for Cloud Solution Provider customers, overseeing onboarding, subscription management, ServiceNow incidents, Microsoft Premier Support escalations, SLA compliance, and customer communications. Manages support staff, 24/7 scheduling, training, certifications, and collaboration with Sales. The role requires strong Microsoft cloud and identity expertise, technical support leadership, and experience managing customer-facing cloud operations.

Plans and manages supplier purchasing, inventory levels, purchase order execution, forecasting, spend management, cost-saving initiatives, and alternate sourcing. Negotiates pricing and terms with vendors, collaborates with distributors and manufacturers, advises internal sales and customer teams, and maintains supplier relationships. The role also involves managing assigned product categories and potentially supervising associates and pricing specialists.

Processes complex deal registrations, bid letters, extensions, and renewals while validating eligibility against vendor rules. Tracks approvals, expirations, and rejections; follows up with partners; communicates outcomes to account teams; maintains accurate records and reporting; supports SOPs, knowledge-base content, onboarding, and mentoring. Serves as a subject-matter resource for OEM and security-partner programs.

Performs manual and automated testing for HVAC software systems, including compressor control and monitoring applications. Develops and maintains automated test scripts and frameworks, executes regression and functional tests, analyzes logs, documents defects, and collaborates with engineering and product teams on requirements and acceptance criteria. The role also supports QA process improvements, test coverage, release validation, and software quality across operational, control, and user-facing technologies.

Provides Tier 2 escalation support for hardware, software, access, permissions, and integrated systems. Maintains an onsite Tech Bar, supports users in person, manages equipment shipping and receiving, reconciles assets, maintains knowledge documentation, and coordinates with internal technology teams. The role requires troubleshooting across Windows, macOS, Microsoft 365, email clients, peripherals, security tools, and ticketing systems.

Processes orders and quotes, builds customer relationships, resolves service issues, manages sourcing and inventory requests, supports reporting and contracts, and coordinates account planning and customer rollouts. The role focuses on onboarding new accounts, supporting at-risk customers, meeting service-level agreements, identifying future needs, and coordinating with Sales, PMO, and Operations to deliver strong client outcomes.

Manages month-end close activities, reviews journal entries, performs complex balance sheet reconciliations, investigates variances, and prepares supporting schedules for reporting and audits. The role ensures account balances are accurate, reconciled, documented, and compliant with financial controls. It also coordinates with cross-functional teams to resolve data issues and supports financial reporting.

Oversee end-to-end procurement, including purchase orders, supplier management, invoicing, receiving, cost analysis, contract negotiations, and issue resolution. Maintain procurement records and backorder reports, coordinate with Sales and Finance, monitor supplier performance, address delivery and pricing risks, and support purchasing for projects and initiatives. Ensure timely order processing, policy compliance, reporting, and continuous improvement while maintaining strong supplier relationships and service standards.

Build and maintain Azure-based data pipelines and transformations using Azure Data Factory, Databricks, and Azure SQL. Develop PySpark and SQL notebooks, optimize queries and stored procedures, integrate APIs and Azure services, perform data validation, monitor pipeline health, follow security and governance practices, and support Power BI dataset refreshes and modeling. The role requires 2–3 years of data engineering experience and involves working under the guidance of a Senior Data Engineer.

The Demand Planner analyzes SKU inventories, develops product forecasts, manages client inventories, supports weekly order reviews, reduces aged inventory, and improves demand-planning processes. The role collaborates with operations, supply chain, and warehousing teams and requires advanced Excel, statistical analysis, inventory-management expertise, demand-planning software experience, and strong communication and problem-solving skills.