The Customer Success Manager is responsible for onboarding and training customers, managing relationships, and ensuring successful software implementation and workflow management.

Own strategic executive relationships and commercial outcomes for enterprise cardiology/EP accounts. Drive renewals, upsells, QBRs, escalation management, enterprise adoption, and cross-functional alignment to grow retention and revenue.

Own strategic relationships and commercial outcomes for enterprise cardiology/EP accounts in the assigned territory. Drive executive alignment, renewals, upsells, QBRs, escalation management, account growth, and cross-functional collaboration to deliver clinical and business value.