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Provide bilingual English-Spanish customer support to merchants and partners, resolving product, service, hardware, and software issues. Research inquiries, document resolutions, coordinate escalations, train merchants on software and terminals, and maintain customer records. Support Payment Card Industry compliance by assisting with questionnaires, scheduling scans, and monitoring requirements. Collaborate with internal departments while delivering empathetic, timely, and effective service in a hybrid environment.

Drives new business growth for merchant services and fintech solutions within an assigned territory. Responsibilities include self-sourced prospecting, referral partner collaboration, consultative selling, merchant statement analysis, full-cycle sales execution, CRM pipeline management, and client onboarding. The role also analyzes market trends, supports bank staff education, monitors client risk considerations, and represents the company at networking and industry events. This is a remote position requiring periodic corporate office visits.

Leads and develops a sales team focused on payment processing solutions for merchants. Responsibilities include setting sales strategies, managing pipelines and KPIs, coaching representatives, strengthening referral partnerships, ensuring CRM adoption, forecasting performance, and reporting to senior leadership. The role also supports process improvement, market analysis, risk assessment, and collaboration with marketing and operations while maintaining relationships with senior business leaders and external partners.

Provides first-line support to merchants and partners through phone, email, and live chat. Resolves product, service, hardware, and software issues; escalates complex problems; documents interactions; and coordinates with internal teams. Supports merchants with PCI compliance questionnaires and scans, provides terminal and software training, updates databases, and follows issues through resolution.

Manage and strengthen merchant relationships to drive retention and profitability through account auditing, transaction processing consultation, risk monitoring and mitigation, merchant education, cross-functional coordination, and issue resolution. Support PCI remediation and merchant re-applications, use AI tools for efficiency, and meet growth and retention goals while documenting communications and training teammates.

Lead and scale the sales organization to meet revenue targets through disciplined pipeline management, partner/channel growth, CRM-driven execution, and talent development. Drive cross-functional alignment, enforce sales processes and playbooks, and develop leaders while converting partner and marketing leads into predictable revenue.