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The Network Operations Analyst provides Tier-2 support for AVEVA’s global IP networks, working closely with IT Network Engineers to provide network and network security services. Responsibilities include monitoring network health, troubleshooting issues, working with ISP for circuit issues, and providing 24x7 network support coverage. Requirements include a bachelor’s degree in computer science or equivalent training, one year of work experience in IP network operations support, and knowledge of LAN, WAN, and WiFi technologies.

Primary focus on providing rapid resolution of incidents and requests related to laptops, desktops, and peripherals while maintaining high customer satisfaction. Responsibilities include supporting existing solutions and hardware, managing personal workload and ticket queue, providing coaching to junior staff, ensuring SLA's and KPIs are met, documenting knowledge, managing IT hardware lifecycle, participating in escalation processes, and collaborating with IT Service Operations.

The Success Offerings Program Manager at AVEVA is responsible for providing subject matter expertise on success offerings, sales policies, and pricing. This global role involves collaboration with various teams to support commercial and sales aspects of success offerings for partners and customers. Key responsibilities include advising sales teams, facilitating quoting and contractual terms, tracking renewals, and creating related collateral. The role also involves collaborating with global teams and ensuring alignment with regional activities and goals.