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Lead IP Services Department focusing on patent annuities and trademark renewals. Drive operational excellence, process transformation, and build high-performing teams for client success.

The AP & Billing Specialist will manage billing processes, vendor communications, and assist with accounts payable, ensuring accurate invoicing and collections.

The role involves providing technical support and solutions to clients, troubleshooting complex issues, and collaborating with various teams to ensure client satisfaction. Strong SQL and programming skills are essential.

The Client Success Onboarding Manager aids clients in transitioning from implementation to go-live, ensuring successful adoption of Anaqua's solutions and fostering strong relationships with clients and internal teams through training and support.

The role involves providing expert support for patent and trademark clients, managing client relationships, offering software training, and enhancing client satisfaction through effective communication and problem resolution.

Provide advanced technical support and consulting for Anaquas IdeaPoint product: diagnose and resolve client issues, analyze data/workflows, investigate SQL/webserver performance, liaise with Engineering/QA/Product teams, run client status meetings, and deliver training and best-practice guidance.

Implement and configure Anaqua IP management software, perform data mapping and conversions, build reports, manage client relationships, and support system integration and deployment. Requires bilingual Japanese/English communication and strong technical ETL/SQL/.NET skills.

Lead client transitions to Anaqua's IP management system by gathering requirements, mapping workflows, configuring the platform, scoping projects, data mapping, testing, and training client users while liaising with internal teams.

The Quality Analyst will manage data migration projects, troubleshoot IPMS configuration issues, conduct portfolio audits, and ensure project quality and client satisfaction.

Manage patent docketing for US and non-US jurisdictions: enter and update deadlines in IPMS, upload/link documents, maintain bibliographic data, generate reminders, identify and enter client data, perform quality audits, review prosecution documents, process work per client SOPs, and report docketing queries to manager or client.