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The role involves providing expert support for patent and trademark clients, managing client relationships, offering software training, and enhancing client satisfaction through effective communication and problem resolution.

Implement and configure Anaqua IP management software, perform data mapping and conversions, build reports, manage client relationships, and support system integration and deployment. Requires bilingual Japanese/English communication and strong technical ETL/SQL/.NET skills.

The Director, Human Resources manages employee experience in India, aligning local strategies with global initiatives, overseeing HR operations, promoting performance culture, and ensuring compliance with labor laws.

Manage patent docketing for US and non-US jurisdictions: enter and update deadlines in IPMS, upload/link documents, maintain bibliographic data, generate reminders, identify and enter client data, perform quality audits, review prosecution documents, process work per client SOPs, and report docketing queries to manager or client.

Design and implement integrations between Anaqua's software and other systems using modern APIs and data pipelines, focusing on reliability and scalability.

Lead client transitions to Anaqua's IP management system by gathering requirements, mapping workflows, configuring the platform, scoping projects, data mapping, testing, and training client users while liaising with internal teams.

Maintain and update Anaqua's AQX law engine by researching and capturing global IP rule changes. Support quarterly law updates, provide coverage across update stages, and assist with law-related research and ad hoc projects to ensure accurate IP deadline calculations and workflows.

Maintain and update Anaqua's AQX law engine by researching and capturing global IP rule changes across patents, designs, and trademarks; support quarterly law updates and related law projects.

Manage client relationships for global patent and trademark maintenance payments, support sales and training, monitor docketing, reconcile data, author process documentation, and drive process improvements across internal and external stakeholders.

The Senior Platform Engineer will develop microservices and Spring Boot libraries, shape company standards on hosting, security, and deployment, and ensure multi-region high-availability on GCP.