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Designs and manages AWS-based software infrastructure, automated CloudFormation deployments, CI/CD pipelines, engineering environment tooling, GitHub security, and cloud operations. Collaborates with globally distributed development teams to deliver secure, scalable, highly reliable SaaS systems. The role also involves containerized software, monitoring, networking, REST services, and high-availability design.

Supports and configures NetSuite, troubleshoots CRM and ERP integrations, gathers business requirements, improves financial and operational processes, and coordinates testing, deployments, data quality, controls, and user support. The role partners with Finance, Sales Operations, IT, developers, and business stakeholders to translate needs into scalable system solutions involving workflows, reports, permissions, integrations, and enterprise application enhancements.

Monitors, validates, triages, documents, and escalates security alerts across endpoint, identity, email, network, vulnerability, and cloud platforms. Performs initial investigations of phishing, suspicious authentication, endpoint alerts, and user-reported events using SIEM, EDR, KQL, and established playbooks. Maintains investigation evidence and tickets, supports vulnerability remediation, collaborates with security and IT teams, and contributes to knowledge articles while developing incident response and threat-hunting skills.

Architect and build scalable, resilient distributed systems for a cloud-native SaaS platform. Provide hands-on technical leadership across React, TypeScript, Node.js, AWS, and Kubernetes/EKS. Set architectural direction, develop production software, review designs and implementations, troubleshoot complex issues, establish engineering standards, and mentor senior engineers across multiple teams.

Processes sales orders and renewal quotations, verifies accuracy, approvals, signatures, policy compliance, and customer entitlements. Updates Salesforce and NetSuite, manages order holds and backlog, processes credits, rebills, and sales-related RMAs, and coordinates with Sales and other departments to resolve configuration, shipping, compliance, and booking issues.

Leads technical sales engagements for enterprise contact center and CX solutions. Responsibilities include solution demonstrations, discovery sessions, RFI/RFP responses, solution architecture, technical documentation, stakeholder presentations, implementation handoffs, and communicating customer feedback to product and engineering teams. The role requires expertise in Agentic AI, LLM orchestration, contact center applications, API integrations, and enterprise AI enablement. It also establishes sales engineering standards, develops reusable assets, mentors junior engineers, and travels throughout the sales territory.

Build and operate reliable, secure, scalable AWS cloud services and SaaS infrastructure. Define SLOs, SLIs, error budgets, and alerts; automate operational tasks; improve observability and CI/CD; participate in incident response and post-incident reviews; and strengthen resilience through redundancy, disaster recovery, autoscaling, and testing. Troubleshoot across applications, infrastructure, networking, databases, and dependencies while maintaining runbooks and collaborating across engineering, security, product, and operations teams.

Designs, develops, and maintains multi-cloud infrastructure automation across AWS, Azure, and GCP. Builds internal tools, APIs, CI/CD workflows, deployment and configuration automation, and auto-remediation solutions using Python, Ansible, Jenkins, and related technologies. Troubleshoots cloud, networking, and systems issues; integrates operational workflows; documents procedures; collaborates across engineering and support teams; and mentors less experienced engineers.