About Aspect Software
Building on more than 50 years of industry experience, Aspect Software is reimagining workforce management through cloud technology, AI, automation, and human-centered innovation. Our Workforce Engagement Management solutions help organizations solve complex workforce challenges, improve operational performance, and deliver better employee and customer experiences.
We foster a collaborative environment where engineers work across teams and geographies to build secure, scalable, and dependable software. Join us as we modernize intelligent workforce systems used by organizations around the world.
Position Overview
We are seeking a skilled and innovative Development Operations Engineer to join a team working on our new project. The team is delivering a web based data platform solution into AWS cloud as software as a service (SaaS.) This person must be a self-starter who thrives in fast-paced development organizations.
This person will be working with development teams in India, Ireland, Poland and North America to design, develop, test and support the deployment and management of highly reliable software systems designed to run in AWS.
Key Responsibilities:
- Design and implement automated deployment scripts for deployment through Cloud Formation into AWS
- Maintain and manage the CI/CD deployments to all engineering environments
- Design and implement toolsets to use to manage the engineering environments
- Ensure high security standards are maintained and enforced in engineering environments
- Maintain and manage Github repository security, access and standards
- Manage AWS infrastructure for all engineering environments
Required Qualifications:
- Bachelor’s Degree in Data Science, Statistics, Computer Science, or equivalent experience
- 3-4+ years of experience in DevOps, platform engineering, cloud operations, or production software engineering
- Programming experience in TypeScript/JavaScript and Python programming languages
- A solid background in automated CI/CD practices
- Experience with Kubernetes, Terraform, Pulumi, Chef, Github Actions or Jenkins
- Demonstrated experience in CDK/Cloud Formation, Github source control and Github Actions
- Communication/documentation skills to work across multiple teams across many time zones
- Excellent communication and problem-solving skills
Preferred Qualifications
- Experience with AWS technologies primarily: Lambda, API Gateway, Code Build, Code Pipelines, CloudFront, S3, Glue, IAM Roles, Web Application Firewall (WAF), DynamoDB, Aurora, Event Bridge, Simple Queue Service (SQS), Secrets Manager, SSM Parameters, Kinesis Data Stream, Kinesis Firehose, Cognito, VPC, Route53, Certificate Manager
- Experience delivering containerized software
- Experience in using RESTfull web services
- Experience working in Agile development organizations
- Experience with alerting/monitoring cloud software with tools like Data Dog, Sumologic or Grafana
- Good knowledge of networking (DNS, firewalls, etc.)
- An understanding of design/test for high availability
Why Join Us?
- Work on impactful and challenging projects that make a difference
- Be part of a collaborative and inclusive culture
- Enjoy competitive compensation and benefits
- Access professional development and growth opportunities
- Join a team passionate about innovation and excellence
Skills Required
- Bachelor's degree in Data Science, Statistics, Computer Science, or equivalent experience
- 3-4+ years of experience in DevOps, platform engineering, cloud operations, or production software engineering
- Programming experience with TypeScript or JavaScript and Python
- Solid background in automated CI/CD practices
- Experience with Kubernetes, Terraform, Pulumi, Chef, GitHub Actions, or Jenkins
- Experience with AWS CDK or CloudFormation, GitHub source control, and GitHub Actions
- Communication and documentation skills for working across multiple teams and time zones
- Excellent communication and problem-solving skills
- Experience with AWS technologies including Lambda, API Gateway, CodeBuild, CodePipeline, CloudFront, S3, Glue, IAM, WAF, DynamoDB, Aurora, EventBridge, SQS, Secrets Manager, SSM Parameters, Kinesis, Cognito, VPC, Route 53, and Certificate Manager
- Experience delivering containerized software
- Experience using RESTful web services
- Experience working in Agile development organizations
- Experience with cloud alerting and monitoring tools such as Datadog, Sumo Logic, or Grafana
- Knowledge of networking, including DNS and firewalls
- Understanding of high-availability design and testing
What We Do
Alvaria is the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM). We are technology innovators in call center software, cloud contact center solutions, workforce optimization and customer service experience. The future of customer experience takes shape with solutions that are scalable, resilient and secure. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA™. Reshaping Customer Experience ™.
