Manages customer relationships, service, satisfaction, sales pipelines, quoting, and opportunity tracking for an ALIGN Business Unit. Serves as a primary customer contact and escalation point, coordinates with Engineering, Quality, Operations, Supply Chain, and Estimating, and supports business development and growth strategies. Leads customer concern resolution involving quality, delivery, pricing, and contracts. Supervises customer-facing and technical staff, supports customer visits, and uses data to inform pricing, budgets, and customer strategies.