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Manage end-to-end software implementations for new clients, including requirements gathering, scope confirmation, timeline development, resource coordination, integrations, troubleshooting, and LMS training. Serve as the primary client liaison while managing multiple concurrent projects and ensuring successful Absorb LMS rollouts. The role requires client onboarding or implementation experience, software training capability, SaaS knowledge, strong time management, and a project-oriented approach.

Manage end-to-end software implementations for new clients, including requirements gathering, scope definition, timeline planning, cross-functional coordination, integrations, troubleshooting, and LMS training. The role oversees multiple concurrent projects, serves as the primary client liaison, provides best-practice guidance, and ensures successful rollout of Absorb LMS within an average eight-week implementation period.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and expansion opportunities. Build client relationships, negotiate contracts, generate proposals, manage sales pipelines, and support land-and-expand initiatives. Partner with internal teams throughout the customer lifecycle, maintain product knowledge, and contribute to sales process improvements. The role requires 5+ years of client relationship and revenue-growth experience, with SaaS sales and Salesforce experience preferred.

Manage upper mid-market customer accounts to increase net dollar retention through upsells, cross-sells, renewals, and land-and-expand opportunities. Build client relationships, negotiate contracts, prepare proposals, manage sales pipelines, answer product questions, and collaborate internally to support the customer lifecycle. The role requires strong communication, organization, sales capability, and product knowledge in a remote SaaS environment.

Lead technical presales activities by delivering online and onsite demonstrations, customizing LMS trial portals, developing prospect use cases, addressing integrations and technical questions, troubleshooting LMS issues, and supporting RFIs and technical questionnaires. Partner closely with Account Executives and Sales teams to guide enterprise prospects through complex solution evaluations.

Manage inbound sales opportunities for small and medium-sized businesses, guiding prospects through the sales funnel from initial contact to contract close. Responsibilities include prospect outreach, product demonstrations, pricing and quote presentation, negotiations, customer relationship management, CRM updates, market and competitor reporting, and collaboration with support, technology, and sales operations teams. The role also involves occasional assistance with accounts receivable collections and ongoing account support.

Manage inbound B2B SaaS sales opportunities for small and medium-sized businesses. Contact and qualify prospects, demonstrate Absorb LMS, provide pricing, negotiate contracts, submit approved orders, maintain customer relationships, update sales systems, and monitor competitors. Collaborate with sales operations, support, and technology teams to achieve quota and support business growth.

Manage strategic client relationships across adoption, expansion, advocacy, and renewal. Help customers design and optimize learning programs using Absorb LMS, deliver training and enablement, measure program effectiveness and ROI, monitor account health, address risks, and identify expansion opportunities. Collaborate with Product, Support, and Professional Services while maintaining accurate client documentation.

Manage post-onboarding client relationships across adoption, expansion, advocacy, and renewal. Guide customers in designing and optimizing learning programs through Absorb LMS, deliver enablement, measure learning outcomes and ROI, monitor account health, resolve risks, and identify expansion opportunities. The role combines B2B SaaS customer success with Learning and Development expertise, requiring consultative communication, commercial acumen, cross-functional collaboration, and familiarity with SaaS, APIs, and web technologies.

Leads Absorb’s product management organization, translating company strategy into product roadmaps, portfolio investments, and measurable outcomes. Oversees PM team development, operating models, governance, customer advocacy, capacity planning, and cross-functional delivery across product pods. Drives practical AI adoption in product workflows, establishes measurable adoption goals and guardrails, and strengthens strategic product management capabilities. The role requires extensive B2B SaaS product leadership and experience scaling high-performing PM teams.