Top Tech Jobs & Startup Jobs

Leads a globally distributed Tier 3 Support team, establishing prioritization, resource allocation, escalation, knowledge-sharing, and continuous-improvement processes. Partners with regional Support, Product, R&D, PPS, and IT teams to resolve complex technical customer issues, improve service efficiency, and turn recurring problems into actionable product and support improvements. The role also identifies opportunities to apply AI, automation, and other technologies to troubleshooting and case handling.

Lead the technical direction and evolution of Lighthouse Design System across web, mobile, and on-premises software. Build and maintain scalable component libraries, establish front-end engineering standards, drive organizational adoption, mentor engineers, and partner with designers, product managers, and stakeholders to deliver accessible, high-quality experiences.

Owns the global omnichannel orchestration foundation, including journey frameworks, audience segmentation, decisioning logic, personalization, governance, and platform optimization. Acts as the business lead and super user, translating marketing needs into functional requirements and partnering with IT on integrations, development, testing, and implementation. The role also drives adoption, global standards, AI use cases, capability roadmaps, and continuous improvement across Marketing, Commercial, Data, and IT.

Lead and develop the European Customer Lifecycle Management team, driving customer retention, satisfaction, software adoption, renewals, upgrades, and churn reduction. The role manages performance tracking, CRM data quality, customer feedback loops, and proactive lifecycle activities while collaborating with Sales, Support, Marketing, Product, Customer Insights, and Customer Success teams. It also involves coaching team members, coordinating customer engagement priorities, identifying expansion opportunities, and improving operational efficiency and customer value.

Perform manual testing for web and desktop applications, validate features and bug fixes, document and track defects, create test documentation, analyze requirements and risks, and collaborate with developers, product stakeholders, and release management in Agile/Scrum teams. The role also involves API testing, database and SQL testing, virtual machines, and identifying opportunities for test automation.

Provide Tier 2 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage customer cases in the CRM, gather relevant information, document issues, collaborate with internal departments, and escalate feedback. The role requires strong English and Ukrainian communication, customer focus, logical problem-solving, multitasking, empathy, and resilience.

Provide technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage and document customer support cases in the CRM, gather relevant information, collaborate with internal departments, and escalate customer feedback. The role requires strong English and Ukrainian communication, problem-solving, analytical and multitasking abilities, customer focus, empathy, resilience, and willingness to learn.

Provide Tier 2 technical support for 3Shape 3D scanners and software through online sessions, phone, email, and occasional on-site events. Manage customer support cases in the CRM, gather relevant information, document issues, collaborate with internal departments, and escalate feedback. The role supports reselling partners and end-users and requires strong communication, problem-solving, analytical, multitasking, and customer-service skills in French, Ukrainian, and English.

Manage total revenue for 3Shape’s dental technology portfolio across assigned Indian states. Develop business and partnerships with dental laboratories and clinics, identify customer needs, close deals, negotiate terms, manage accounts, collaborate with resellers and internal teams, and grow the 3Shape brand. The role requires field-based sales development, CRM usage, strong communication, analytical thinking, relationship building, and willingness to travel.

Designs and develops optical imaging and illumination subsystems for dental 3D scanners, taking them from concept through manufacturing, calibration, verification, and product release. Responsibilities include optical modeling, component specification, prototype measurement, tolerance analysis, supplier collaboration, image-quality and calibration work, and medical-device documentation. The role requires strong cross-functional collaboration with mechanical, electronics, software, test, production, quality, and regulatory teams.