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The Incident Manager will oversee the incident management process, ensuring adherence to ITIL standards, coordinating with teams, resolving incidents, and managing communication during major incidents.

The Azure Infrastructure Engineer designs, implements, and maintains cloud infrastructure on Microsoft Azure, focusing on security, scalability, and performance. Responsibilities include resource management, security configurations, network management, migration support, monitoring, and documentation.

The role involves executing QA for ServiceNow SAM integration, ensuring license compliance and data integrity through various testing methods, and collaborating with team members for defect resolution.

The Product Owner will manage the Salesforce product backlog, collaborate with various teams to define user stories, facilitate sprint processes, and ensure successful delivery and UAT of features.

This role involves supporting AI-driven automation and efficiency initiatives, utilizing AI tools, analyzing workflows, and contributing to internal programs and client projects.

The role involves supporting and optimizing enterprise cloud voice platforms, troubleshooting voice issues, implementing automation, and leveraging AI for enhanced efficiency.

Provide onsite and remote IT support, troubleshoot hardware and software issues, manage IT assets, and maintain compliance. Collaborate with teams for continuous improvement and handle user onboarding and offboarding processes.

The Technical Support Engineer provides chat and voice support to international clients, resolving technical queries and ensuring customer satisfaction.

The Technical Support Engineer (TSE) provides chat and voice support, resolving technical queries for international clients while ensuring customer satisfaction and compliance with company policies.