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Manage marketing automation workflows, including customer journeys, segmentation, email and omnichannel campaigns, personalization, testing, monitoring, and initial reporting. Collaborate with campaign managers and clients on digital channel consultations and integrated omnichannel ecosystems. The role requires digital marketing experience, ESP knowledge, basic HTML, Excel, and familiarity with SQL, APIs, databases, and digital marketing tool integrations.

Manage marketing automation workflows, including customer journeys, segmentation, email and omnichannel campaigns, personalization, testing, monitoring, and initial reporting. Collaborate with campaign managers and clients to support digital channel integrations and troubleshoot campaign issues. Provide technical guidance on digital marketing tools while contributing to integrated omnichannel ecosystems for pharmaceutical and life sciences clients.

Own relationships with a portfolio of small and medium business clients from sales handoff through renewal, expansion, and account transition. Advise pharmaceutical clients on omnichannel engagement and change adoption, identify risks and growth opportunities, and lead Phase 4 evaluations. Develop and launch scalable packaged solutions by translating portfolio needs into cross-functional briefs, advocating for prioritization, tracking deployments, and refining offerings. Own SMB commercial performance metrics and P&L while maintaining delivery and quality standards.

Lead end-to-end customer transformation and enablement programs for pharma and life sciences clients. Responsibilities include stakeholder mapping, change impact assessments, transformation roadmaps, learning and communication strategies, customer training, post-go-live adoption reinforcement, champion networks, KPI tracking, and benefits realization. The role partners with customer success, product, technical, and account teams to drive measurable adoption, capability development, and sustained customer self-sufficiency.

The Head of Product is responsible for defining the product portfolio strategy, overseeing product lifecycle management, and optimizing portfolio performance while aligning with cross-functional stakeholders to drive growth and customer retention.

The Head of Product will define the product portfolio vision and strategy, oversee product lifecycle, manage performance, and lead the product management function while aligning with stakeholders to drive portfolio growth.

The role involves collaborating with stakeholders to analyze, document, and translate business requirements into technical requirements for an AI-powered SaaS platform, including participation in User Acceptance Testing and presentation delivery.

The Product Manager will oversee content supply chain workflows, AI enablement, data flow integration, and commercialization strategies while collaborating with various teams to ensure product success.

Lead customer change and enablement programs for pharma and life-sciences clients: build transformation roadmaps, stakeholder mapping, learning and communication plans, conduct training, monitor adoption KPIs, run post-go-live reinforcement, and capture measurable outcomes and best practices to sustain adoption.

Own and grow a portfolio of SMB pharma/life-science clients end-to-end: drive renewals, expansions, and P&L, provide omnichannel advisory and change management, and define scalable packaged solutions while coordinating cross-functional teams and enforcing SMB delivery standards.