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The Sr. Member Service Officer is responsible for delivering excellent member service, building relationships, advising on products, and ensuring member satisfaction while maintaining confidentiality.

Assist the Branch Manager in overseeing operations, training staff, managing financial services, and ensuring quality service and sales goals are met.

Serve as HR business partner delivering full-cycle employee experience: employee relations, benefits and LOA administration, talent acquisition, compliance and audits, HRIS/ATS management, payroll backup, communications, and project/vendor support.

The Sr. GRC Analyst enhances risk ownership and controls through GRC frameworks, data monitoring, and policy governance, contributing to enterprise-wide risk management.