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The Sr. Technical Support Engineer at NICE CXone is responsible for managing high-impact technical cases for large enterprise customers. The role involves providing advanced technical support, developing relationships with key customer contacts, facilitating internal collaboration for issue resolution, and acting as a subject matter expert in specific product areas. Additionally, the engineer will engage with customers during the implementation phase to provide proactive technical consultation.

The Sales Development Representative will engage with customers and partners to create first impressions, generate sales qualified leads, respond to inquiries, and support marketing events. Responsibilities include outbound communication, prospecting, and collaboration with marketing and sales teams to enhance business generation efforts.

As a Technical Support Engineer at NICE, you will provide advanced technical support for software issues, ensuring customer satisfaction and loyalty. Your responsibilities include analyzing logs and traces, mentoring colleagues, managing cases, and driving process improvements. You should demonstrate expertise in core technologies and effectively collaborate with teams to resolve customer problems.

The SMB Account Executive at NICE is responsible for exceeding revenue quotas through new sales of contact center products to small and medium-sized businesses. This includes qualifying leads, developing opportunities, and managing sales strategies within an assigned territory.

The SMB Account Executive role at NICE focuses on exceeding revenue quotas through the sale of NICE CX products to small and medium-sized businesses. Responsibilities include qualifying leads, developing new opportunities, and managing a regional sales territory using various sales strategies.

The Software Architect at NICE leads the design and evolution of product architecture, working within a flexible environment to deliver solutions that meet market needs. Responsibilities include presenting architectural concepts, ensuring their implementation, and hands-on development, while collaborating with product management, sales, and customer support teams.

The Global Designated Support Engineer acts as the primary technical contact for enterprise customers, managing high-impact cases and collaborating with internal teams to ensure successful issue resolution and customer satisfaction. Responsibilities include leading escalations, providing technical expertise, and maintaining strong customer relationships.