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The Manager, Technical Support role oversees a technical support team, provides exceptional customer service, and manages vendor relationships, ensuring effective resolution of complex technical issues.

As a NICE NOC Engineer, you will ensure the performance and security of AWS cloud infrastructure, respond to incidents, and enhance monitoring and automation strategies.

Provide advanced technical support for customer contact centers, resolve software issues, mentor colleagues, and drive process improvements.

The role involves providing advanced technical support for customer contact centers, mentoring colleagues, driving process improvements, and ensuring timely resolution of issues according to SLA targets.

The Technical Support Engineer analyzes and resolves technical issues, collaborates with teams for product improvements, and maintains documentation and knowledge assets.

The Portfolio Solution Engineer will drive the sales process by leading technical demonstrations, managing customer requirements, and ensuring solutions meet client needs across NiCE's product portfolio.

The Senior Business Analyst will lead data analysis, work on business strategies, and ensure the alignment of technology with business goals.

The Specialist DevOps Engineer will automate and manage infrastructure and CI/CD processes, ensuring AWS platform security, cost efficiency, and high availability through various tools and scripting languages.

Responsible for designing and optimizing CI/CD pipelines, improving developer experience, managing cloud environments, and embedding security into software delivery processes.

The Senior DevOps Engineer will design and implement CI/CD pipelines, optimize developer experience, and ensure system security and reliability while collaborating with various teams.