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As a Technical Account Manager, you will be a trusted advisor to NICE’s customers, providing proactive and reactive post-implementation support, ensuring alignment with customer priorities and business objectives. Responsibilities include managing project tasks, relationships with key client members, project status reporting, and advocating customer requirements to internal stakeholders.

As a Data Scientist, you will enhance contact center solutions by developing advanced NLP algorithms and models. Your role involves collaborating on business problems, building deep learning and machine learning models, and communicating technical concepts to stakeholders.

The Voice Operations Engineer manages the CX-One cloud VoIP platform, ensuring seamless customer interactions. Responsibilities include troubleshooting VOIP and networking issues, implementing network configurations, monitoring platform health, and collaborating with internal teams for enhancements. The role demands strong problem-solving skills and excellent communication in high-pressure situations.