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Support sales by running discovery calls, technical deep dives, demos and POCs for AI and contact-center solutions; design recommended technical solutions, analyze requirements, provide technical guidance and training, and stay current on competitive landscape.

Lead CX value-realization engagements: build and own business cases, drive adoption of NICE solutions, lead organizational change, manage senior stakeholders, deliver ROI models, and generate repeat business.

Serve as first point of contact for incidents: diagnose and troubleshoot technical issues on Windows/Linux, document procedures and resolutions, collaborate with engineering, and participate in on-call rotations to drive timely incident resolution.

The role involves enabling partners to build AI Agents on the Cognigy platform through hands-on technical support, workshops, and mentoring on JavaScript and integrations, while collaborating closely with internal teams.

The role involves leading consulting engagements focused on business transformation and CX improvement through AI, ensuring compliance with regulatory standards, and managing client relationships.

As a Senior Commercial Counsel, you'll negotiate complex commercial and technology contracts, provide legal guidance on SaaS and data protection, and collaborate with cross-functional teams to enhance legal operations.

The Director of UI and UX Design at NiCE will lead a global design team, make strategic decisions for product excellence, and foster an inclusive culture of design innovation and collaboration.

The Director of Revenue Accounting will oversee global revenue recognition strategies and ensure compliance with ASC 606, managing a multi-regional team and collaborating with various departments to improve revenue processes.

The Technical Customer Success Manager supports CSMs by providing technical expertise for enterprise customers in conversational AI solutions, focusing on best practices and troubleshooting.

Serve as a technical trusted advisor for key accounts: resolve complex technical issues, optimize customers' use of NiCE contact-center products, build strategic relationships, deliver training and presentations, identify product improvements from client feedback, and drive expansion and long-term retention.