Director, Product Design

So, what’s the role all about? 

This Position reports to our Global Vice President of Design and User Experience, the Director, Product Design will lead and Israel design organization as part of our collaborative UX leadership team. You'll build a high-performing team while making strategic design decisions that drive product excellence across our contact center and SaaS solutions. 

How will you make an impact? 

In this role, you'll have the autonomy to make critical design and resource allocation decisions that directly impact our products. Working alongside UX leadership peers in the US and India, you'll help shape our global design vision while building organizational excellence in Israel. Your leadership will blend strategic design thinking with thoughtful team development, as you establish processes that enable your organization to thrive at the highest levels of quality and efficiency. This position requires proactive communication, strong relationship-building skills, and a highly collaborative mindset. You will work closely with distributed peers and stakeholders across multiple regions and time zones. A core expectation of this role is schedule flexibility, including regular early-morning and occasional late-evening calls, to effectively partner with global teams and leadership. Success in this position depends on maintaining strong visibility and accessibility across international offices and ensuring consistent alignment regardless of geography. 

Strategic Leadership & Decision Making 

• • Influence roadmaps and feature prioritization through collaborative partnerships with product and engineering leadership 

• • Champion design excellence and innovation across the organization 

Organizational and Design Excellence 

• • Create an inclusive culture of excellence that attracts and retains diverse design talent 

• • Optimize team allocation and prioritize design work to maximize business impact 

• • Lead cross-functional design reviews and stakeholder alignment sessions 

• • Drive adoption of design systems and best practices across development teams 

• • Ensure accessibility and internationalization standards are met across all products 

Have you got what it takes? 

• 20+ years of comprehensive UX Design experience with demonstrated ability to make strategic decisions 

• At least 10 years of design leadership experience at an Enterprise level 

• Exceptional communication and collaboration skills for influencing stakeholders at all levels 

• Track record of building and scaling high-performing, diverse design teams 

• Experience operating as a peer leader in global, distributed organizations 

• Strong facilitation and workshop leadership skills 

What’s in it for you? 

Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! 

Enjoy NiCE-FLEX! 

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID:  9812

Reporting into: Vice President, UI and UX Design, Platform, CX 

Role Type: Director 

#LI-Hybrid