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The Senior Technical Account Manager at NICE engages with key customers post-implementation, acting as their advocate. They ensure customer success through technical resolution and relationship management, and mentor other TAMs. Responsibilities include problem resolution, collaboration with various teams, and maintaining customer satisfaction and loyalty. Travel may be required to address higher-level customer needs.

This role involves designing, implementing, and improving cloud application and system monitoring using various tools such as Grafana and Prometheus. Candidates will automate tasks, troubleshoot issues, and monitor system metrics while working in a dynamic cloud operations environment.

The SLED Account Executive is responsible for closing strategic business deals and maintaining sales growth. Key functions include building customer relationships, supporting sales partners, attending trade shows, and maximizing revenue through travel as needed.