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The Account Executive will drive enterprise software sales for NiCE Actimize by achieving quotas, negotiating agreements, leading sales activities, developing C-level relationships, and expanding strategic customer accounts. The role requires selling software solutions to financial services organizations, understanding anti-money laundering applications, identifying customer opportunities, coordinating with sales engineers and IT users, and positioning solutions around business value and successful implementation.

Own the technical presales strategy for complex enterprise deals across DACH and expansion markets. Lead discovery, technical deep dives, customized demonstrations, solution design, POCs, and POVs. Translate AI Agent and contact center technologies into business value for senior stakeholders, provide competitive analysis, and collaborate with product teams. Represent NiCE Cognigy through events, webinars, trade shows, and thought leadership while supporting internal enablement and customer feedback.

Leads CloudOps Delivery Engineers responsible for post-go-live cloud application operations. Oversees upgrades, patches, fixes, deployments, automation, change management, execution planning, risk mitigation, KPI tracking, and operational improvements across customer environments. Collaborates with program managers, DevOps, AppOps, support, professional services, R&D, and customer-facing teams to improve reliability, scalability, and delivery outcomes.

Manages SaaS customer contract renewals and negotiations, focusing on customer retention, revenue growth, pricing, multi-year extensions, and risk mitigation. Prepares financial reports, contracts, presentations, and renewal metrics; collaborates with account, technical, and finance teams; engages senior customer stakeholders; and uses Salesforce and Excel to track renewal performance.

The Enterprise Account Executive will acquire new clients, manage the sales pipeline, and drive full sales cycles while collaborating with internal teams and representing Cognigy at events.

Lead and modernize quality engineering with AI-driven test generation, automation architecture, and large-scale performance engineering. Build frameworks, integrate LLM tooling, set SLOs/KPIs, and grow a cross-functional quality organization embedded in CI/CD and observability pipelines.

Design, develop, and maintain scalable automation frameworks and tooling to provision and manage cloud and hybrid infrastructure. Build Python-based IaC generation with Jinja2 and Terraform, maintain Puppet modules for Linux/Windows, develop PowerShell automation for Windows/AD, integrate automation with CI/CD, implement testing for infrastructure code, and partner with platform teams to drive operational excellence and documentation.

Serve as AML subject-matter expert for Americas, drive AML sales strategy, grow pipeline and bookings, enable sales with value-based messaging, liaise with product and services teams, and support customers and partners.

The Strategic Solution Engineer will engage with GSI partners to drive solution adoption, support strategic opportunities, and enhance partner sales through technical guidance and solution narratives.

The Product Customer Success Manager owns enterprise client relationships, ensuring value realization and renewal management through data analysis. Responsibilities include building customer success plans, providing executive insights, leading business reviews, and coordinating cross-functional delivery.