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Manages HR functions including compensation and benefits, insurance programs, employee records, organizational charts, HR policies, employee inquiries, labor-law compliance, and coordination with program leaders. The role requires HRIS experience, knowledge of payroll and labor legislation, strong communication and interpersonal skills, analytical ability, accuracy, organization, and effective relationship management.

Supervise customer service representatives, manage KPIs and service levels, support training and development, analyze operational reports, resolve escalations, coordinate staffing changes, and improve partner performance through coaching and cross-functional collaboration.